Job Description
Beauty Department Manager, Full Time, PermanentLocation: Brown Thomas, CorkID: 6347At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experiences to life through our digital and physical destinations.KNOW THE ROLEBrown Thomas Arnotts are delighted to announce this unique and exciting opportunity for an experienced Department Manager to join our team in our Cork store. This Manager will be an integral part of the team in delivering an unrivalled customer experience in a luxury landmark location housing the world’s most desirable brands.The role will be pivotal to managing the day-to-day activities of the Department in order to provide the highest level of customer service. Responsibilities include:SALESCommunicate Daily/Weekly Sales targets to the relevant teams and departments.Monitor department product lines and propose actions to Senior Management.Support with communicating and implementing sales strategies.CUSTOMER SERVICEEnsure extraordinary Customer Service is delivered at all times achieving store NPS (Net Promoter Score) targets.Support the management team with the coordination and implementation of all customer-related events and in-store promotions.Support and coach team members with customer queries/returns where necessary.Create awareness of additional services and ensure that they are offered to customers e.g. Personal Shopping and Brown Thomas Loyalty Card.Ensure that all team members have a full working knowledge of the company's CRM programme and are compliant in its use.PEOPLEParticipate and support with delivering team briefs.Ensure team members are adequately upskilled and inducted into their relevant areas.Provide a forum for team members to discuss issues and problems relating to the department and brainstorm solutions.Support Department Manager in the completion of daily floor planners to provide for the smooth running of each area.Ensure all team members are dressed appropriately for business each day, complying with the company dress/grooming guidelines.Be aware and observe all Company policies and procedures.Actively live and embed the Brown Thomas Arnotts Group Values with each team on a regular basis.Recognise and coach good performers with positive reinforcement for continued performance and coach poor performers outlining the expected levels of performance and behaviour.Delegate tasks and assign responsibilities ensuring follow-up.MERCHANDISINGEnsure department housekeeping standards are maintained on a daily basis using standards checklist.Ensure stockrooms are laid out in an orderly, disciplined and commercial fashion and kept neat and tidy at all times.Ensure all merchandise is checked, priced and stocked properly.Be aware of all store promotional activities, including window displays, advertising etc.Ensure all promotional material/ticketing is ordered and in place on time and in keeping with company standards.Ensure regular feedback is given to senior management on customer reactions to merchandise.SYSTEMSEnsure all paperwork in relation to point of sale and merchandise e.g. mark-downs, RTVs and transfers are completed on time.Ensure stocktaking is organised and prepared on time and in accordance with company procedures.Control costs in relation to House Stationery, Lighting and Heating.SECURITYEnsure you and your team comply with all security procedures.Take necessary measures to ensure shrinkage levels are kept within the targets set for your department.Follow correct EPOS procedures and take the necessary steps to deal with any discrepancies.Create an awareness that it is every team member’s responsibility to protect the company assets, fixtures and fittings.Have a full understanding of the ‘Know your Limits’ Campaign and regularly refresh your teams on the content.GENERALAssist with any other duties required by Store Management.Maintain a good working relationship with colleagues in store & Head Office.Represent the Company’s interests with all internal and external interactions.Observe confidentiality in respect of Company activities.Achieve the company’s audit compliance targeted pass rate for your department.KNOW WHAT'S IN IT FOR YOUWe believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable.As a Brown Thomas Arnotts team member, you will benefit from:Contributory Pension SchemeCompetitive annual leave entitlementTeam Member discount across the world’s most iconic brandsRecognition Days for Volunteering & WellbeingLeading Talent ProgrammesFlexible Working ModelAdditional BenefitsBrown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. Please contact us at careers@brownthomas.ie to request accommodation. #J-18808-Ljbffr