Job Description
Break-Fix/ Field Engineer: You will play a critical role in maintaining and supporting the technology infrastructure of our clients, within agreed SLA response times and by a combination of on-site support and occasionally office based.The service provided by the break-Fix / Field engineer may include repairs, maintenance, upgrades or system installations and covering a range of hardware and software. Knowledge and experience of a similar Break /fix Engineer role in a comparative environment would be advantageous. We are looking for someone who can take ownership of customer issues reported and see problems through to resolution. This is a full-time position for the right candidate and requires flexibility and rostered weekend work. Required: Full clean driving Licence: Full: B Comptia A+, Network Plus / Server plus qualification At least 2 years + experience Bsc Hons in IT Education Languages: English C2-Master (Fluent) spoken and written Competency Skills: Flexibility, Initiative, Problem Solving, Teamwork Specialising In: Office 365, Firewall setup, Microsoft, Wireless Technologies, Job Details: Company: EVAD Technology Group Ltd Job Location: Dublin head office and covering all counties in Ireland. Start date: Immediately. Contract type: Full-time Career level: 2 years plus experience Annual leave: 20 days per annum Salary: to be confirmed based on experience Equipment: Phone and laptop provided Normal working hours: 8.45am-5.30pm Monday-Friday (plus Overtime / Out of Hours and weekend work on a Rota basis) Company Vehicle Essential Duties and Responsibilities: Installation and Configuration: Install and configure computer hardware, software, networks, printers, and scanners. Set up workstations with necessary peripheral devices (routers, printers, etc.). Maintenance and Repair: Hardware repairs + swap-outs on clients sites Perform regular maintenance to ensure systems operate efficiently. Troubleshoot and repair hardware and software issues. Replace defective hardware components when necessary. Technical Support: Provide on-site and remote technical support for users. Respond to service requests and issues in a timely manner and within agreed SLA response times. Assist with IT-related queries and offer user training. Network Management: Install, configure, and maintain network infrastructure (desktops, laptops, routers, switches, firewalls, etc.). Terminate data points and patch panels when necessary and test structured cabling. Always ensure network security and connectivity. Installing, supporting, and maintaining new server hardware, desktop, thin client, and software infrastructure Monitor network performance and troubleshoot issues using tools like Wireshark, Ping, Trace Route. Documentation and Reporting: Maintain accurate records of installations, repairs, and maintenance activities in Autotask. Enter all work as service tickets into Ticketing System Document technical procedures and guidelines where necessary. Provide regular updates on service activities and issues resolved. Communication Communicate effectively with clients to understand their technical needs and issues. Improve customer service, perception, and satisfaction Provide timely updates to clients regarding the status of their service requests. Ensure high levels of customer satisfaction by delivering quality service. Communicate effectively, clearly and in a timely manner with your colleagues. Escalate service requests that cannot be scheduled within agreed service levels Project Involvement: Participate in IT projects, including system upgrades, migrations, and implementations. Assist Professional Services with the planning and execution of IT projects. Ensure your assigned project task timelines and deliverables are met. Compliance and Safety: Adhere to company policies and procedures including IT security protocols. Follow health and safety guidelines while working on-site. Ensure compliance with relevant industry standards and regulations. Do not create an unsafe environment or health and safety risks on a clients site. Continual Improvement: Stay updated with the latest technology trends and advancements. Pursue professional development opportunities and certifications. Renew current IT certifications. Recommend improvements to enhance service delivery and efficiency.