Job Description
Allianz plc Job Purpose/Role We are delighted to bring a new role to market, within our recently formed Claims Transformation Team. As a Business Analyst within the Claims Transformation Team, your will be crucial in contributing to the successful implementation of new systems and ways of working, as well as the improvement of claims processes within the Claims Dept. You will work closely with stakeholders like internal end-users, subject matter experts, our Claims IT team and other colleagues from around the business to analyse current processes, gather requirements, identify gaps, and propose solutions that enhance operational efficiency and improve customer experience. Your experience will be vital as you support team members in driving innovation and improvement across our Claims Dept. Why Join Us? As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role. Reporting to the Claims Transformation Manager, you will join a team of technical experts who continue to uphold the highest standard of collaboration, in a hybrid working model. Responsibilities: Requirements Gathering:Conduct stakeholder interviews, surveys, and workshops to understand business needs and requirements for each product/ journey/ tool. Document functional requirements clearly and comprehensively. Analysis of Current Processes:Analyse existing claims processes to identify inefficiencies, bottlenecks, and areas for improvement. Engage with LEAN work and develop process maps and workflows Solution Design:Collaborate with cross-functional teams to translate business requirements into actionable specifications for developers and technical teams to maintain backlogs. Assist in designing user interfaces, user experiences, and system interactions based on user needs. Stakeholder Communication:Act as a liaison between the claims department, IT teams, and other stakeholders, ensuring clear communication and understanding of requirements and project goals. Provide regular updates to stakeholders on project progress and solicit feedback. Testing and Validation: Develop test plans and test cases based on documented requirements to ensure that the delivered systems meet business expectations. Facilitate user acceptance testing (UAT) to validate the functionality of platforms/tools with end users. Change Management Support: Assist in creating a change management strategy by identifying potential impacts of the new systems on business processes and staff roles Develop user training materials and support training sessions to help staff adapt to the new tools and processes. Documentation:Maintain and update comprehensive documentation throughout the project lifecycle, including requirements documents, process maps, training guides, and user manuals. Continuous Improvement:Gather feedback during and after implementation to identify areas for further enhancement of the platforms/tools. Collaboration: Work closely with project managers to align on project timelines, scope, and resources. Monitoring Key Metrics: Define and monitor critical success metrics related to claims processing efficiency and effectiveness to assess the impact of the new platform and tools Qualifications & Experience Essential Criteria Proven 3 experience as a Business Analyst, Change Management or similar role, preferably within the insurance industry or claims domain Proficient in process modelling techniques and tools, such as BPMN, Visio, or similar Strong analytical, communication, and presentation skills. Desirable Criteria Knowledge of claims systems, insurance policies, and industry best practices Bachelor's degree in Insurance, Business Administration, Computer Science, or related field (or equivalent experience Familiarity with Agile methodologies and working in cross-functional teams Skills: Strong Analytical Ability Excellent Communication & Presentation Skills Testing and Valadation Benefits: Work From Home Pension Fund Parking Meal Allowance / Canteen Paid Holidays Laptop / WFH Equipment Healthcare