Job Description
Job Description Based in Dublin, this role will work with a diverse team and report in to two key managers: the Business Systems Manager, focused on APC technological needs for now and the future. The other is the Performance Manager, responsible for defining and monitoring the key performance metrics thats enable our business to maintain an efficiencies and a high standard of service. The focus will be on efficient operational improvement initiatives and roll out. Responsibilities A solid ability to interrogate information and resolve opportunities for efficiencies and improvements. Review KPIs and performance management areas to determine root cause and identify improvement plans. Work multi-functionally with all ops teams regarding design criteria, challenges in operations and understanding the elements required in the efficient outputs. Create multiple processes and improvement plans for the APC group. Act as an internal consultant and project lead on project groups as required. Project and programme management analysis. Support the Business Systems and Performance Managers in relation to business plans, user documentation and process defining and solution groups. Qualifications The ideal applicant will have at least 5 years experience working in Operations and/or strong analytical, project management or processing engineering background. You will hold a (Level 6) qualification in either analytics, project management or process engineering or as stated above, have the relevant operational experience. You will possess the skills to collect, organise, analyse, and disseminate significant amounts of information, to produce efficient and effective office designs. Proficiency in Microsoft Excel and Project, Oracle Analytics would be desirable. You will have the interpersonal skills to build/maintain excellent relationships across multiple business functions, and excellent time management skills and prioritisation ability. You will be adept at report writing and communicating findings. Key Skills A methodical and logical approach to problem solving. Strong negotiation, leadership and communications skills. Customer and quality focused. Ability to observe (based on site visits) and learn how an operational environment can be examined statistically. An understanding of how data will roll-up to weekly, monthly, quarterly etc. reports. Critical Competencies: (The following competencies are critical to the delivery of results and/or to superior performance in this role:) Problem Solving & Analysis Decision Making & Judgement Results Orientation Communication About the Benefits In addition to a highly competitive remuneration package we offer access to the following: An Post Company Medical Scheme An Post Pension Scheme PRIP Bonus Scheme Paid Maternity Leave Paid Paternity Leave An Post Employee Assistance Programme Digital gym with daily scheduled workouts Secure on-site bicycle parking & Cycle to Work Scheme Tax Saver Travel Pass How to Apply? We welcome all interested candidates to submit a detailed CV by 5.00pmon 7th November 2024. At An Post we appreciate the value that diversity brings and believe our workforce should be reflective of the customers and communities we serve. That is why we actively welcome applications from people from all backgrounds, and do not discriminate based on gender, age, race, religion, marital status, sexual orientation, disability, membership of the Travelling community, or family status. An Post is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process, or have questions relating to accessibility, please contact us. About An Post An Post is one of Irelands leading organisations, offering financial and postal services as well as being a trusted gateway to government services. We are transforming from the old world of traditional letters and cash to the new digital world of e-commerce parcels and financial services. An Posts core purpose to act for the common good, improving the lives of people in Ireland, now and for generations to come is aligned with the United Nations Sustainable Development Goals, putting sustainability at the centre of everything we do. Corporate Social Responsibility plays a pivotal role at An Post as we focus on developing long-term sustainability. Diversity and Inclusion are also embedded in our strategy, as we continuously evolve to be representative of our employees and the communities we Skills: Business Process Design Gap Analysis Business Process Improvements