Job Description
**Job Summary:** Business Systems Lead required to manage support, availability, and performance of critical core business applications, with a strong background in Application Support Analyst and excellent IT services delivery skills. The role involves managing the support, availability, and performance of critical core business applications in line with service levels. The ideal candidate will have a strong background in Application Support Analyst and excellent IT services delivery skills. **Key Responsibilities:** * Take ownership of coordinating and delivering business-as-usual IT applications * Be the first point of contact for day-to-day IT business application issues * Maintain detailed logs of issues, including incident and problem management based on priorities and associated service levels * Maintain and develop controls to ensure applications are performing correctly * Conduct user access audits as required * Manage production, test, and development systems * Work collaboratively with colleagues on the IT Infrastructure and Operations Teams * Prepare and review technical documents and support documentation * Coordinate IT system change approvals and releases to production * Provide support and training for existing business software systems * Maintain patch levels in line with vendor guidance * Ensure vendors meet or exceed agreed SLA targets * Develop business intelligence tools and dashboards * Monitor systems to ensure data integrity for BI and financial reporting and perform remedial actions * Maintain data standards, with responsibility for adherence to GDPR and the Data Protection Acts for all RDS data * Ensure backup and recovery plans are tested and implemented on a monthly basis * Work alongside product owners, architects, and developers to design, test, validate, implement new capabilities, systems, BI capabilities, and sustain existing systems capabilities * Participate in RDS projects, events, activities, or duties as directed by the Director or IT, Head of IT Infrastructure and Operations, Venue Director, and/or Chief Executive **Personal Attributes:** * Highly conscientious and organized with excellent attention to detail * Process-oriented and have a structured approach to work * Flexible approach to work and enjoys working with others, as well as on his/her own * Smart, professional manner and presentation **Work Experience:** * At least 3 years of experience supporting business applications, including the development of management information reports from the underlying database * Direct end-user support for business users * Project life cycle from analysis through to deployment * Supporting business applications-driven process change * Usage of the ITIL process model * Financial experience would be very advantageous **Skills:** * Knowledge of business applications, specifically ERP systems * Strong knowledge of SQL, Microsoft Excel * Proven excellent database skills to include accurate maintenance of data quality * Knowledge of business intelligence and report writing tools * Power BI experience desirable * Analytical and problem-solving skills * Ability to communicate effectively with end users and management * Excellent Microsoft Office Application Skills **Qualifications:** * A 3rd-level qualification in a relevant subject such as IT, Computer Science, or Data Analytics