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Job Description
Seeking a skilled CAD Customer Support Technician to provide technical support and assistance to customers using CAD (PLM) software.
We are looking for a customer-focused professional to provide timely and effective technical support to customers via phone, email, and chat. The ideal candidate will have a strong analytical and troubleshooting skills, excellent verbal and written communication skills, and the ability to provide exceptional customer service.
Key Responsibilities:
- Provide technical support and assistance to customers using CAD (PLM) software
- Diagnose and resolve technical issues related to CAD (PLM) software, including installation, configuration, and usage problems
- Conduct training sessions and webinars to help customers understand and use CAD (PLM) software features
- Create and maintain detailed documentation, FAQs, and support guides to assist customers
- Collect and relay customer feedback to the product development team to improve training content and user experience
- Work closely with the sales and engineering teams to ensure customer satisfaction and resolve complex issues
Qualifications:
- Minimum of 2 years of experience in a technical support role, preferably with CAD software
- Proficiency in CAD software (e.g., NX, Auto CAD, Solid Works, Revit) and familiarity with IT systems
- Excellent verbal and written communication skills
- Strong analytical and troubleshooting skills
- Ability to provide exceptional customer service and handle challenging situations with patience and professionalism