Job Description
We are Allianz Partners, a global family of over 19,000 employees across 78 countries, providing assistance and insurance solutions in health, assistance, automotive, and travel insurance.
Our Health line of business offers international health, life, and disability insurance, as well as employee benefits, health services, reinsurance, and administration services to a wide range of customers.
As a Care Advisor, you will be the first point of contact for our clients worldwide, supporting them in multiple languages and coordinating interdepartmental work to deliver a high-quality service.
Your Key Responsibilities:
- Respond to queries regarding cover, claims, hospitalisation, and complaints.
- Meet department service standards, including a 24-hour turnaround for written communication and a target call abandon rate of 2%.
- Multi-task daily assigned workload and ad hoc assignments, following up on individual cases.
- Develop extensive product knowledge to provide timely and accurate information to clients.
- Assist the in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations, and other cases.
- Provide outstanding customer service to clients and ensure customer satisfaction and retention.
What We Are Looking For:
- Experience in a customer-focused role in an administrative capacity.
- Previous experience in a call centre environment is beneficial.
- Ability to work in a pressurized environment with tight deadlines.
- Strong knowledge of Microsoft Office (Excel, Word).
- Flexibility to work within rotating shift patterns.
- Valid EU work permit and ability to work full-time year-round.
- Fluency in English and a second language (French).
What We Offer:
- A dynamic and multinational working environment.
- Training and programs dedicated to Learning and Development.
- A wide range of employee benefits, including performance bonus, gift vouchers, health insurance, and more.
- Open company culture, flexibility of working hours, and the possibility to work abroad.
- Discounts on Allianz Partners products.
- Modern offices.
Allianz Group is one of the most trusted insurance and asset management companies in the world, committed to caring for our employees, their ambitions, and challenges.
We believe in a diverse and inclusive workforce, welcoming applications from individuals with unique backgrounds, experiences, and perspectives.
Our employees are empowered to explore, grow, and shape a better future for our customers and the world around us.