Job Description
**CEO - SPADE Enterprise Centre & Shared Kitchen** **Job Summary:** Lead the administrative, operational, financial, business, marketing, and customer service activities of SPADE Enterprise Centre, overseeing staff, facilities, and regulatory compliance. **About SPADE Enterprise Centre:** SPADE Enterprise Centre offers a supportive environment for growing businesses in the heart of Dublin City. We provide flexible work spaces for start-up businesses, fostering a spirit of entrepreneurship and promoting well-being and creativity. **Core Job Responsibilities:** * Oversee the administrative, operational, financial, business, marketing, and customer service activities of SPADE Enterprise Centre * Ensure all relevant records are up to date and administrative processes work effectively and efficiently * Maintain and improve facilities and grounds of SPADE Enterprise Centre * Implement and train for all regulatory legislation, including health & safety, GDPR, and other policies * Report to and work closely with the Board of SPADE **Key Job Duties:** * Staff Management: + Recruit, select, orient, and train employees + Maintain a safe, secure environment that is fully compliant with all regulatory legislation + Develop personal growth opportunities as directed by the Board * Strategy: + Assist in the establishment and implementation of strategic goals in collaboration with the Board + Gather pertinent business, financial, service, and operations information + Identify and evaluate trends and options + Define objectives and evaluate outcomes * Finance: + Accomplish financial objectives by forecasting requirements, preparing an annual budget, and scheduling expenditures + Analyze variances and initiate corrective actions + Record office expenditure and manage the budget * Quality of Service and Best Practice: + Support the Board in the development of SPADE + Maintain quality service by enforcing quality and customer service standards + Analyze and resolve quality and customer service problems + Identify trends and recommend system improvements * Proficiency in a range of software to ensure the efficient running of the office * Develop and implement new administrative systems, such as record management * Maintain the good and safe condition of the entire Enterprise Centre, including the grounds and units, and arrange for necessary repairs * Implement and promote equality and diversity policy * Review and update health and safety policies and ensure observance * Ensure that data protection laws are being adhered to in relation to the storage of data, and review and update policies * Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies * Manage social media * Licensee/Client Relationships: + Recruitment/letting to new licensees + Promoting SPADE with key stakeholders + Maintenance and ensuring good relationships with our licensees/tenants + Identifying client needs and recommending appropriate supports for clients **Requirements:** * Excellent organisational and time-management skills * Analysis of MI and strong report writing skills * Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly-used office packages * Good working knowledge and understanding of financial reports and accountancy procedures * Strong IT and system knowledge * Ability to prioritise tasks and work under pressure * Good teamworking skills and the confidence to lead and motivate a team * Ability to manage your workload and supervise others concurrently * Excellent interpersonal, oral and written communication skills * Attention to detail * Flexibility and adaptability to changing workloads * A problem-solving approach to work * Project-management skills * A familiarity with legislation in the areas of employment, equality and diversity, and data protection * A knowledge/understanding of food businesses would be advantageous