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Job Description
Community Support Program Manager needed for 6-month contract, remote position, to lead and deliver large programs with impactful and measurable outcomes.
PE Global is recruiting for a Community Support Program Manager for our US Multinational accommodation service client based in Dublin.
Job Responsibilities
- Work with Community Support leadership to define, launch, and execute multiple strategic and operational initiatives at the same time.
- Lead and deliver large programs that have impactful and measurable outcomes.
- Accountable for planning and execution of global strategic priorities across all departments within the Community Support org.
- Collaborate cross-functionally across all levels of leadership on Community Support, Businesses, Platform teams, and Central teams to drive key programs and projects.
- Influence program strategy in service of the company's high-level goals.
- Effectively manage change by influencing and communicating with key stakeholders.
- Anticipate risks associated with change management, and ensure creative and effective mitigations are available.
- Prepare presentations and clearly communicate program status and progress to large groups of project stakeholders and senior leadership within Community Support and in the broader company.
- Collect business requirements, and work with Product/IT stakeholders to assess and prioritize according to operational benefit.
- In collaboration with Community Support Leadership and Product teams, identify opportunities and advocate for product improvements and/or tools that support the team's strategy and the needs of the customer.
- Regularly assess project risks and opportunities.
- Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification.
Requirements
- BA/BS degree.
- MBA or graduate degree in business or technical field preferred.
- 10+ years of project/program management experience, with a proven track record of quality delivery with emphasis on program management best practices and methods.
- Preferably in a high-growth high-volume service operations environment.
- Deep knowledge and experience using collaborative project management tools and processes.
- Experience in managing time critical initiatives.
- Formal project certification an advantage.
- Experience managing large projects or deploying customer facing change in a call centre environment an advantage.
Interested candidates should submit an updated CV.