Job Description
Want to make an impact? We offer that Due to continued growth, we are currently hiring a Change Enablement Manager to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge. Are you intrigued? Do you want to learn more? A snapshot of your key responsibilities as Change Enablement Manager would be: Chair the Change Advisory Board and all Change Enablement related meetings. Practice development plan. Including maturity analysis and proposal of continuous improvement initiatives. Ensure all new/updated services being transitioned into Operations follow Change Enablement Practice, procedures as well as related practices such as but not limited to: Quality Assurance, Readiness, Incident Management, Problem Management, Release Management Develop and Maintain a Practice Plan for Change Enablement with clear deliverables and improvement initiatives. Ensure all our Managed Service Partners adhere to our Practices through collaboration while maintaining open lines of communication for suggested improvements from all sides. Develop and report monthly KPIs linking trends where applicable to the related Practices (i.e. Incident Management, Problem Management, etc) or areas to adjust or eliminate pain points. Create and deliver training material for the Practice for new joiners and refresher trainings for users that need re-training. Suggest and drive improvements to our Service Now change module with our development team to achieve best practices and assist with overall strategy Continuous trend analysis of changes and common issues. Producing and/or reviewing RCAs for failed Changes. Enforcing Practice and holding stakeholders accountable for delivering high quality Change Requests. Analysing proposed risk and impact assessments for Change requests. Guide development of the Change Practice and related Change module in Service Now. Requirements: 7+ years experience working with Change Enablement 7+ years of experience working in an IT environment aligned with ITIL Practices Strong stakeholder management Experience working in a highly regulated environment Experience developing the Change Enablement Practice Experience working with Service Now and modules related to the Practice High level of attention to detail and proactiveness. Ability to initiate improvements and drive them to completion. Ability to work in a high pressure environment and balancing conflicting priorities. Confidence to manage conflict, provide push back and challenge stakeholders to protect the live environments. Experience of identifying and managing risks. Build and manage highly effective relationships with projects, sponsors and stakeholders. Working with multi-disciplined teams, Service Providers and individual resources particularly in IT related areas So, are you ready to join our team? Its important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers. Opportunity type:Contract (12 months initially), Hybrid (Dublin) Skills: Change enablement ITIL Agile Scrum Lean six sigma