Job Description
C3 2021 Job Title: Change Manager Reports to: Project Director (Finance & Supply Chain and HR Information System projects) Terms:2 Year Full Time Fixed Term. Salary: Global Band 7: €66,156 - €75,607 Requirements: The role may require up to 30% travel to Concern's country offices / project locations, so there is flexibility regarding where the successful applicant is located. About Concern: Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world's poorest countries. Concern's vision, our mission and our work are all defined by one goal - ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression. Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission. Role Purpose: The Change Manager will be responsible for managing the change process for the implementation of a new Finance & Supply Chain Enterprise Resource Planning system (ERP - currently at Test stage with Unit4 solution) and a new HR Information System (HRIS - currently at supplier selection stage). This role involves working closely with key stakeholders in Concern's Head Office, support offices and the countries where we work to ensure a smooth transition and adoption of the new systems. The Change Manager will develop and implement change management strategies, plans and activities to support the successful deployment of the new systems. Responsibilities: The main responsibilities of this role include: Develop and implement change management strategies and plans to support rollout of the new ERP and HRIS solutions and supporting processes. Conduct change impact assessments to identify potential challenges and risks associated with the ERP and HRIS implementations. Conduct skills gap assessments across the target user groups for the new solutions and devise measures to close the most important gaps. Collaborate with project teams, department heads and key stakeholders in Concern's Head Office, support offices and the countries where we work to ensure alignment and support for change initiatives. Design and deliver training programmes and materials to prepare employees for the new ERP and HRIS systems. Communicate effectively with all levels of the organisation to ensure awareness and understanding of the change process. Monitor and evaluate the effectiveness of change management activities and make necessary adjustments. Provide support and guidance to employees during the transition period to ensure a smooth adoption of the new system. Manage resistance to change and address any concerns or issues that arise during the implementation process. All managers are responsible for upholding and promoting Concern's values, demonstrating leadership on workplace equality, diversity and inclusion, and role modelling a positive safeguarding ethos. All managers are required to actively participate in any emergency response as and when required. Role Holder Requirements: You will bring the following knowledge, experience, skills and qualifications to this role: Mandatory Experience of working in an international environment, specifically in fragile or conflict affected contexts. Proven experience in change management, preferably in ERP implementations, and good understanding of change management principles, methodologies, and tools (note: internal applications are welcome for people with previous experience in systems implementation and with strong communication skills, as change management training can be provided). Excellent English language written and verbal communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong problem-solving and analytical skills. Excellent organisational and planning skills. Experience in developing and delivering training programmes. Ability to work under pressure, often to strict deadlines. Flexibility, adaptability and a sense of humour. Cross cultural awareness and empathy with organisational goals. Ability to manage multiple priorities and meet deadlines. Desirable Experience of working in the INGO sector. French language written and verbal communication skills (a significant subset of the countries we work in are Francophone) Certification in change management (e.g. Prosci/ADKAR, ACMP). Experience of Unit4 ERP. To apply: CVs should be submitted through our website at by the closing date. Due to the urgency of this position, applications will be shortlisted on a regular basis and we may offer posts before the closing date. If you have any concerns about our recruitment process and need particular assistance - for example if you have a visual impairment or are neurodivergent - please let us know and we will do our best to accommodate you. Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible here . These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern's core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking. Your Personal Data During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation. Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List). Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment. By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them - so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes. For additional information please consult our web site or contact the Human Resource Division in our Head Office. You have certain rights under data protection legislation. For more information on how to exercise those rights please visit Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.