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Job Description
Job Title: Chief Operations Officer
We are seeking a strategic and results-oriented Chief Operations Officer to lead our retail and online company's growth and expansion.
- Business Growth and Expansion
- Develop and execute strategies for retail and digital expansion, ensuring seamless integration of new store openings and online platform growth.
- Oversee the launch of new business locations, ensuring timely and budget-friendly execution.
- Collaborate with the CEO and senior leaders to align operational goals with the company's overall growth strategy.
- Operational Excellence and Efficiency
- Implement company-wide processes and systems to streamline operations, drive efficiency, and reduce costs.
- Evaluate current operational practices and introduce process improvements to enhance overall business performance.
- Lead initiatives to automate manual processes and introduce technology-driven solutions that improve productivity.
- Financial Oversight and Budget Management
- Oversee the management of company-wide budgets, ensuring financial targets are met and expenditures are controlled.
- Take ownership of profit and loss (P&L) management, ensuring each business unit is operating within financial objectives.
- Identify and implement cost-saving initiatives without compromising service quality or business performance.
- Retail and Digital Expansion
- Lead the operational execution of retail and digital expansion plans, ensuring new store openings and online ventures are delivered on time and within budget.
- Oversee the end-to-end management of long-term projects, from inception through to execution.
- Develop robust digital strategies to support e-commerce growth, customer engagement, and digital marketing initiatives.
- Leadership and Organizational Structure
- Manage and refine the company's organizational structure to support growth and operational efficiency.
- Lead, mentor, and develop department heads, ensuring they are aligned with the company's operational goals and growth initiatives.
- Foster a strong, collaborative, and performance-driven culture across the organization.
- Revenue Growth and Performance Management
- Drive revenue growth through operational excellence and strategic decision-making.
- Collaborate with sales, marketing, and product development teams to ensure operational alignment with revenue-generating initiatives.
- Implement and monitor key performance indicators (KPIs) across all business units, ensuring all teams are meeting or exceeding their targets.
- Risk Management and Compliance
- Ensure all operational activities comply with legal, regulatory, and industry standards.
- Implement risk management strategies to mitigate operational risks and ensure business continuity.
- Oversee compliance with health and safety regulations, GDPR, and other key regulatory requirements relevant to the business.
- Proven experience
- As a Chief Operations Officer or a senior operations leader in a fast-paced, growth-oriented company, preferably in retail or digital sectors.
- Demonstrated track record
- Of overseeing business growth and successfully managing large-scale retail and digital expansion projects.
- Strong understanding
- Of P&L management, budgeting, and financial oversight.
- Expertise
- in process and systems implementation, with a focus on improving operational efficiency and reducing costs.
- Excellent leadership
- and people management skills, with the ability to motivate and develop teams.
- Strong analytical
- and problem-solving abilities, with the capacity to make data-driven decisions.
- Proven experience
- in managing long-term projects, with a focus on delivering results within deadlines and budgets.
- Exceptional communication
- and organizational skills, with the ability to work cross-functionally across the business.
- Word
- Powerpoint
- Excel
Requirements:
Key Skills: