Chief Operations Officer Job In Galway

Job Description

CitySwift is looking for a Chief Operations Office with strong scale-up tech company experience to join our rapidly growing team.

As the world's leading data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more, CitySwift is in accelerated growth mode with 100% YOY revenue growth and 150% growth in new customers in 2023.

CitySwift's mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 1 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.

At CitySwift, you'll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift's growth!

The day-to-day operations of the business from founding to present day have sat with the two founders, CEO and CCO. As we continue to expand our customer base and revenue, it's crucial that our client operations, spanning from pre-deal support to post-deal implementation and renewal, are driven by data, processes, and playbooks.

The COO will spearhead efforts to enhance our operational and performance management processes by building an end-to-end Operations Function and implementing a company wide performance management system and process, ensuring scalability, efficiency, alignment and accountability across the business.

Beyond operational excellence, this role will play a pivotal part in nurturing our company culture amidst this rapid expansion.

• Build an operations function that includes Sales Support, Project Pricing and Planning, Product Implementation execution and Customer Success and Support
• Be the main C-level point of escalation for trouble-shooting and problem solving across the Sales, Customer, Solutions and Data Issues domains
• Speed up our ability to scale with new clients therefore increasing CitySwift's ability to grow revenue
• Lead and manage a hybrid team of commercial, domain and technical resources
• Manage internal and external stakeholders, adeptly negotiating and agreeing on 'best choice' outcomes in a non-perfect world
• Design and implement a company-wide performance management system and process to ensure shared goals, alignment and accountability
• Ensure adherence to established processes while continuously seeking opportunities for enhancement and iteration when necessary
• Be a cultural leader, fostering an environment that promotes innovation, accountability, and a shared commitment to excellence

Essential Experience

• Scale-Up Technology Experience. Preferably, you have been on a journey in a scale up from sub 50 employees to more than 100/200
• Have worked with large Enterprise Client Accounts with deal sizes of €2m+
• Demonstrable experience working with very complex integrations and implementations in Global Markets with Public/Private sector clients and localisation requirements
• Successfully scaled and led a Client Operational team in a leadership capacity

Desirable

• Transportation or similar industry experience
• Knowledge of best practices within Revenue Operations, Customer Success and Product Operations
• Based in Ireland or the United Kingdom but willing to travel to CitySwift's offices in Galway, Ireland and London frequently

Skills and Attributes

• Process driven, detail oriented and execution focused
• Leadership and team management - a leader who drives a strong culture of execution, delivery, feedback, customer focus and a general sense of 'we're all in this together'
• Competitiveness - a strong desire to win and be the best at what we do
• Delivery - a bias to action and delivery is essential

• Competitive market salary
• Health and Life Insurance and matched pension schemes
• 25 days annual leave, with additional company days off throughout the year
• Flexible working hours and hybrid/remote working opportunities including Work Abroad Program
• Paid Sick, Maternity and Paternity benefits
• Employee Assistance Programme (EAP), mental health and wellbeing supports
• Employee referral program with opportunity to earn up to €4,000 per referral
• Annual Service recognition benefits (Additional Annual leave and pension contributions)