Seeking a results-driven Chief Operations Officer to lead retail and digital expansion, drive business growth, and promote operational efficiency in a dynamic retail and online company.
Key Responsibilities:
Business Growth and Expansion:
Lead retail and digital expansion strategies, ensuring seamless integration of new store openings and online platform growth.
Oversee launch of new business locations, ensuring timely and budget-friendly execution.
Collaborate with CEO and senior leaders to align operational goals with company growth strategy.
Identify new market opportunities and develop strategies for business diversification.
Operational Excellence and Efficiency:
Implement company-wide processes and systems to streamline operations, drive efficiency, and reduce costs.
Evaluate current operational practices and introduce process improvements to enhance overall business performance.
Lead initiatives to automate manual processes and introduce technology-driven solutions.
Develop and implement standard operating procedures to ensure consistency across departments.
Financial Oversight and Budget Management:
Oversee company-wide budgets, ensuring financial targets are met and expenditures are controlled.
Take ownership of profit and loss management, ensuring each business unit operates within financial objectives.
Identify and implement cost-saving initiatives without compromising service quality or business performance.
Regularly review financial performance and provide detailed reporting to the board.
Retail and Digital Expansion:
Lead operational execution of retail and digital expansion plans, ensuring timely and budget-friendly delivery.
Oversee end-to-end management of long-term projects, including retail location rollouts and digital platform upgrades.
Develop robust digital strategies to support eCommerce growth, customer engagement, and digital marketing initiatives.
Work closely with IT and marketing teams to integrate cutting-edge technologies and digital tools.
Leadership and Organizational Structure:
Manage and refine the company's organizational structure to support growth and operational efficiency.
Lead, mentor, and develop department heads to ensure alignment with operational goals.
Foster a strong, collaborative, and performance-driven culture across the organization.
Evaluate and adjust the company's structure as necessary to meet changing business needs.
Revenue Growth and Performance Management:
Drive revenue growth through operational excellence and strategic decision-making.
Collaborate with sales, marketing, and product development teams to ensure operational alignment with revenue-generating initiatives.
Implement and monitor key performance indicators across all business units.
Regularly review and analyze operational data to identify opportunities for increased revenue and improved business efficiency.
Risk Management and Compliance:
Ensure all operational activities comply with legal, regulatory, and industry standards.
Implement risk management strategies to mitigate operational risks and ensure business continuity.
Oversee compliance with health and safety regulations, GDPR, and other key regulatory requirements.
Qualifications and Experience:
Proven experience as a Chief Operations Officer or senior operations leader in a fast-paced, growth-oriented company.
Demonstrated track record of overseeing business growth and managing large-scale retail and digital expansion projects.
Strong understanding of P&L management, budgeting, and financial oversight.
Expertise in process and systems implementation, with a focus on improving operational efficiency and reducing costs.
Excellent leadership and people management skills, with the ability to motivate and develop teams.
Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions.
Proven experience in managing long-term projects, with a focus on delivering results within deadlines and budgets.
Exceptional communication and organizational skills, with the ability to work cross-functionally across the business.