Job Description
Seeking a Chief Product Officer to drive product innovation, market success, and customer satisfaction in a global VAT solutions provider.
Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery & payment for Enterprise and Medium sized businesses worldwide.
We have been recognised as a Great Place to Work for 9 consecutive years, a "Best Workplace for Women" for the past 5 years and most recently, we were delighted to be recognised as a "Best Workplace in Tech" for the accreditation's second year.
Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis.
The Chief Product Officer will oversee every element of the product from design to launch and beyond while ensuring it delivers value to both customers and the business.
This role requires a minimum of one day per week in the Kilkenny HQ.
Key Responsibilities
- Product Strategy and Vision: Define and align the product strategy with the overall company vision and business objectives. Collaborate with stakeholders to understand market trends, customer needs, and competitive landscapes to develop a long-term product vision.
- Product Development and Roadmap: Oversee the entire product development lifecycle, from ideation and prioritization to execution and release. Work closely with engineering to ensure timely and high-quality product delivery.
- Market Analysis and Competitive Intelligence: Conduct thorough market research to identify emerging trends, customer preferences, and competitive landscapes in order to make informed decisions regarding product positioning, differentiation, and pricing strategies.
- Product Evangelist: Be the external Tax Technologist voice of TBI's product suite and their features, benefits and value to our customers.
- Sales Advocate: Support the sales efforts, particularly with accountancy practices and large enterprise businesses by positioning and presenting our solutions.
- User Experience and Design: Focus on creating exceptional user experiences by leading the design and user interface efforts.
- Cross-functional Collaboration: Collaborate with various departments, including marketing, sales, and engineering, to ensure effective communication, alignment, and coordination throughout product development.
- Team Leadership: Build and lead a high-performing product team, providing guidance, mentorship, and support.
- Stakeholder Management: Interact with stakeholders, including executives, investors, and board members, to present product strategies, roadmaps, and performance metrics.
- Performance Measurement: Establish and drive key performance indicators (KPIs) and metrics to track product performance, customer satisfaction, and market success.
Minimum Requirements
- 10+ years of experience working in product leadership roles in a high-growth environment, with experience in Tax services and ideally in the International Tax Services and Compliance Industry.
- Drive to create groundbreaking products, and create exponential success as part of a high performing team.
- Strong commercial acumen, an entrepreneurial spirit and desire for achieving excellence.
- Ability to effectively lead and motivate teams across a variety of functional roles.
- Past track record of recruiting and developing a high performing product team.
- Passionate about the customers and demonstrated experience at building strong relationships with them.
- Experience interpreting customer needs and market trends.
- Ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
- Experience leading deeply technical product plans and aligning business strategy and technology delivery.
- Proven change agent and a strong strategic thinker with analytical, evaluative, and problem-solving abilities.
- Proven track record of clear communications with stakeholders and across cross-functional teams.
- Ability to attend industry events, including extensive travel for meetings with clients and partners.
About Taxback International
We are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.
Benefits
- Competitive pension
- Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours
- Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave
- Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
- Death in Service Benefit
- Milestone Recognition Programme
- Professional & Personal Development
- Rewards & Recognition
- Employee Wellbeing Programme, CluneTech Life
We are an Equal Opportunity Employer and are committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.