Job Description
**Chief Quality, Compliance and Sustainability Officer** Seeking a highly experienced professional to lead the integration of quality, compliance, and sustainability across three business lines, driving continuous improvement and excellence. **About the Role** Context, a leading provider of language services, is seeking a Chief Quality, Compliance and Sustainability Officer to support its accelerated growth and embed measurable sustainability in its existing quality system. The successful candidate will partner with the three operational teams, agree strategic decisions with the Senior Support Team, and report to the Context directors. **Key Responsibilities** * Integrate new sustainability KPIs and GDPR and cybersecurity compliance KPIs * Create updated metrics embedded in the operational business * Support the processes of the three self-managing operational teams * Engage with the Senior Support Team on strategic dialogue and decision-making * Drive continuous improvement of the ISO9001:2015 accredited quality system * Support the analysis and resolution of any quality issues identified by the teams * Prepare for standard authorities' and customer audits * Ensure that audit findings are implemented * Drive the appraisal of information security/cybersecurity standards ISO/IEC 27001 and ISO/IEC 27005:2022 * Evaluate the ecological costs of new technology, such as neural machine translation (NMT/AI) * Identify training needs and lead training programmes on quality, compliance and sustainability * Develop and manage environmental, social, and governance (ESG) metrics * Inspire and support change to maintain the company's resilience and best-in-class position **Requirements** * Professional experience in managing and delivering quality assurance and compliance processes * Professional experience in managing GDPR and cybersecurity processes * Thorough and current knowledge of ISO standards on quality management information/cybersecurity, governance * Passion for the integration of quality and sustainability as an organisational strategy * Ability to drive this governance concept across the organisation * Keen interest and relevant track record in implementing environmental and work-place related sustainability strategies * Ability to work well in a flat organisation structure and with self-organising teams * Track record of working in close cooperation with Senior Support and operational teams * Hands-on approach to team work, inclusive decision-making and active listening * Excellent verbal and written communication and presentation skills * Proven problem-solving and creative decision-making skills * Highly developed analytical and research skills * Proficiency with standard software (e.g. advanced MS Excel skills) * Excellent organisational skills and attention to detail **Education and Experience** * Master's degree in related field (Compliance, Quality Management, Sustainability, Environmental Studies, Business) * Demonstrated experience with transformational leadership and the skill to support self-managing teams **Terms and Benefits** * 30 hours/4 days per week (Monday to Thursday) * Hybrid format with a regular presence on site, including for training days and team events * Annual leave 20 days per annum + 4 wellbeing days (1 day per quarter) * Ongoing training & development opportunities * Employer pension contribution of 5%