Job Description
Balmer Dawson Executive Search is delighted to partner with Context in the search to fill the newly created position of Chief Quality, Compliance and Sustainability Officer (CQCSO) within the company. The role has been created to support the companys recent accelerated growth, to integrate its systems with cybersecurity and information security standards, and to embed measurable sustainability in Contexts existing quality system. The CQCSO will liaise closely with the 3 operational teams, agree strategic decisions with the Senior Support Team (Chief Technical Officer and Leadership Development Officer), and report to the Context directors. The company Context provides high-quality language services supported by leading edge technologies in three distinct business lines: Translation of written text in digital formats Live multilingual conference interpreting Community Interpreting for the Irish Public Sector Context offers its services in more than 100 languages. Each business line is self-managed by an operational team serving national and international clients. The company offices are located in Oranmore, Co. Galway. Context is committed to people-centred employment practices, a sustainable life balance and the wellbeing of each team member. Client relationships are built on trust. Its eye-level approach with suppliers and clients alike have won the company long-standing loyalties among all stakeholders. Current key performance indicators and audit metrics are embedded in a comprehensive, NSAI audited ISO9001:2015 quality system. The companys operational success is the result of a values-driven culture, strong focus on continuous process improvement and automation, training, service excellence and quality management. Chief Quality, Compliance and Sustainability Officer - What makes this role unique The successful person will partner with the 3 business lines, with clients and suppliers, to meet the organisations quality, compliance and sustainability goals. Each operational team includes two quality leads who will liaise with the CQCSO on existing metrics and trends and on system changes and upgrades. The CQCSO will enhance and co-design the respective strategic goals and ensure their overall execution. The CQCSO will integrate new sustainability KPIs integrate new GDPR and cybersecurity compliance KPIs create updated metrics embedded in the operational business support the processes of the 3 self-managing operational teams engage with the Senior Support Team on strategic dialogue and decision-making drive continuous improvement of the ISO9001:2015 accredited quality system in cooperation with quality leads and Senior Support Team support the analysis and resolution of any quality issues identified by the teams engage with the teams to prepare for standard authorities and customer audits and ensure that audit findings are implemented drive the appraisal of information security/cybersecurity standards ISO/IEC 27001 and ISO/IEC , as well as of governance standard ISO 37000 evaluate the ecological costs of new technology, such as neural machine translation (NMT/AI) as new service offers identify training needs and lead training programmes on quality, compliance and sustainability develop and manage environmental, social, and governance (ESG) metrics inspire and support change to maintain the companys resilience and best-in-class position;initiate projects to increase the sustainability of business processes and work practices. SKILLS REQUIRED The person appointed will have: professional experience in managing and delivering quality assurance and compliance processes professional experience in managing GDPR and cybersecurity processes thorough and current knowledge of ISO standards on quality management information/cybersecurity, governance a passion for the integration of quality and sustainability as an organisational strategy and a capacity to drive this governance concept across the organisation a keen interest and relevant track record in implementing environmental and work-place related sustainability strategies within a culture of continuous improvement and technology-driven change the ability to work well in a flat organisation structure and with self-organising teams a track record of working in close cooperation with Senior Support and operational teams a hands-on approach to team work, inclusive decision-making and active listening excellent verbal and written communication and presentation skills and an authentic ability to engage with others proven problem-solving and creative decision-making skills highly developed analytical and research skills proficiency with standard software (e.g. advanced MS Excel skills), and the ability to think in processes excellent organisational skills and attention to detail. Education and experience REQUIRED Masters degree in related field (Compliance, Quality Management, Sustainability, Environmental Studies, Business) Continuous relevant professional development Demonstrated experience with transformational leadership and the skill to support self-managing teams TERMS & BENEFITS 30 hours/4 days per week (Monday to Thursday) Hybrid format with a regular presence on site, including for training days and team events Salary €70,000 - €75,000 DOE(for the 30 hours a week) Annual leave 20 days per annum + 4 wellbeing days (1 day per quarter) Ongoing training & development opportunities Employer pension contributionof 5% APPLICATION DETAILS To apply, please submit your CV and Cover Letter (maximum one page), in Microsoft Word format, outlining how your motivation, experience and skills fit this role profile. Please make your application for the attention of BOTH Gilly Balmer and Zena Dawson at the following email address: CLOSING DATE The closing date for applications is Friday 18th October, by 5pm (GMT) Skills: Quality Assurance sustainability Compliance Project Management attentin to detail Staff Training business partner