Job Description
We are looking for an experienced and detail-oriented Claims Handler to join our team. This role involves managing pet insurance claims from start to finish, ensuring accuracy and delivering excellent service to customers and veterinary partners. You will work closely with your team and handle communications through phone and email. Primary Responsibilities Include: Review and process pet insurance claims from Policy Holders and Veterinary Practices efficiently and accurately. Deliver a high standard of customer service to both Customers and Veterinary Partners, guiding them through the claims process. Take full responsibility for the claims assigned to you, from registration through to the final decision. Engage with team members and management to ensure smooth claim resolution and process improvements. Handle communications with Customers and Veterinary Partners via phone and email, providing updates and answering queries. Skills and experience that will lead to success: Minimum 1 year of experience in a claims handling role with responsibility for managing and making decisions on claims. You are focused and thrive in a structured, process-oriented environment. You have a keen eye for detail and ensure accuracy in all aspects of your work. Strong written and verbal communication skills, with the ability to explain processes clearly to customers. Ability to prioritise tasks and manage workloads effectively in line with best practices. Excellent interpersonal abilities, with a focus on building positive relationships with customers and partners. Respect for customer and business confidentiality is essential. APA qualified, or working towards with a willingness to further develop knowledge. Knowledge of GDPR regulations and their impact on claims handling. Having pets yourself is an advantage. You must love animals! About Us: Agria Pet Insurance are specialists in pet insurance whose parent company Agria Djurfosakring is based in Sweden. One of Europe's biggest insurance companies, Agria has insured pets in Sweden for over 132 years and has, since 2005, exported the Agria concept to the UK, Norway, Denmark, Finland, Germany, and, more recently, Ireland through the acquisition of Capstone Financial Services. Agria has a turnover of €520 million and more than 450 employees with an additional 300 insurance advisors. Agria's mission is to deliver 'the best of care for pets and peace of mind for their owners. Our values of engagement, trust, professionalism, and openness are essential cornerstones that serve the company's development. Agria prides itself on its purpose, with a significant focus on the health and well-being of its staff and on creating an excellent work-life balance. Note: This job description is not exhaustive and may be adjusted in consultation with the incumbent to reflect changes in the job role or within the organization. Skills: Insurance Claims BROKER Underwriting Benefits: Group Life Assurance Pension Fund Performance Bonus Paid Holidays Laptop