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Job Description
Claims Handler Job Description
Efficiently handle and settle claims within designated authority and agreed service standards, providing excellent customer service and ensuring compliance with regulatory requirements.
Job Responsibilities
- Handle claims from notification to closure, obtaining optimum settlement for the company and customer.
- Assist management team in monitoring workflow, outstanding caseloads, and processes.
- Provide technical advice to customers, loss adjusters, and solicitors.
- Authorise claims payments within agreed authority levels.
- Ensure compliance with regulatory standards, including Consumer Protection Code and Data Protection requirements.
Key Skills and Qualifications
- Qualified Certified Insurance Practitioner (CIP) in General Insurance.
- Claims handling expertise, ideally with a minimum of two years handling motor damage claims.
- Excellent interpersonal, numerical, and communication skills.
- Drive for results, innovation, and change orientation.
- Planning, co-ordination, and organising skills.
- Problem solving and decision making skills.
- High standards in all areas.
- Team building and team player skills.
About FBD
FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability, and social circumstances.