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Job Description
Job Summary: Grade IV Managerial and Administrative Role
This role encompasses both managerial and administrative responsibilities, requiring a high level of organizational and communication skills to ensure efficient day-to-day operations and exceptional customer service.
Key Responsibilities:
- Administration:
- Ensure efficient day-to-day administration of area of responsibility.
- Meet deadlines and maintain service levels.
- Support preparation and issuing of office documentation to the highest standard.
- Maintain confidentiality of documentation and records.
- Maximise use of technology to ensure high-quality work.
- Keep line management informed of issues.
- Organise and attend meetings as required.
- Customer Service:
- Promote and maintain a customer-focused environment.
- Ensure service users are treated with dignity and respect.
- Act on feedback from service users and report to line manager.
- Human Resources/Supervision of Staff:
- Manage the performance of staff.
- Ensure even distribution of workload amongst the team.
- Supervise and ensure well-being of staff within own remit.
- Co-operate and work in harmony with other teams and disciplines.
- Service Delivery and Improvement:
- Actively participate in innovation and support change and improvement initiatives.
- Encourage and support staff through change processes.
- Standards, Policies, Procedures and Legislation:
- Maintain knowledge of employer policies, procedures, guidelines and practices.
- Maintain knowledge of relevant regulations and legislation.
- Ensure consistent adherence to procedures within area of responsibility.
- Support sustainable energy, water and waste initiatives.
Requirements:
- Professional Knowledge & Experience:
- Demonstrate knowledge and experience relevant to the role.
- Maximise use of ICT, demonstrating excellent computer skills.
- Demonstrate ability to work in line with relevant policies and procedures.
- Planning and Managing Resources:
- Demonstrate ability to plan and organise own workload and that of others.
- Set realistic goals and time-scales, taking account of potential problems and competing priorities.
- Maintain awareness of value for money.
- Commitment to a Quality Service:
- Demonstrate commitment to providing a quality service.
- Demonstrate awareness and appreciation of the service user and strong customer service skills.
- Embraces the change agenda; demonstrates flexibility, initiative and adaptability.
- Evaluating Information, Problem Solving & Decision Making:
- Demonstrate numeracy skills, ability to evaluate information, problem solve and make effective decisions.
- Makes decisions and solves problems in a timely manner.
- Gathers information from enough sources and other people to make well-founded decisions/solve problems.
- Team Working:
- Demonstrate ability to work on own initiative as well as part of a team.
- Contributes to a positive team spirit.
- Demonstrates willingness to become involved and help team members if they are under pressure.
- Communication & Interpersonal Skills:
- Effective communication skills, including ability to present information in a clear and concise manner.
- Strong written communication skills.
- Strong interpersonal skills, including ability to build and maintain relationships with a variety of stakeholders.
- Demonstrate ability to influence people and events.