Job Description
Client Relationship Manager
ICON plc is a world-leading healthcare intelligence and clinical research organization. We foster an inclusive environment driving innovation and excellence.
As a Client Relationship Manager, you will work closely with clients to understand their needs and advocate for them internally within ICON.
Key responsibilities include:
- Working with key clients to understand existing and projected requirements.
- Representing the Central Lab at regular client meetings.
- Reviewing client metrics and investigating quality issues.
- Driving special projects surrounding Scientific or Operations Updates.
- Actively providing client training.
- Partnering with Management and Business Development to ensure client issues are communicated.
- Delivering high-quality standards and striving for excellence.
- Operating independently with a willingness to make decisions.
- Performing additional relevant responsibilities as requested by management.
To be successful in the role, you will ideally have:
- At least five years of clinical lab, project management, or related experience.
- A dedication to building lasting relationships among cross-functional teams.
- Excellent oral and written communication skills.
- Strong presentation skills.
- The ability to work independently with a high degree of quality.
- A self-motivated and outgoing personality, with the ability to work well in a team setting.
- A consistent track record in delivering focused customer service and client satisfaction.
- A proven ability to actively lead a broad variety of clinical studies.
- Experience in managing projects and/or client relationship management.
- Knowledge and familiarity with the clinical trials industry.
- The ability to remain composed in stressful situations.
Our success depends on the knowledge, capabilities, and quality of our people. We are committed to developing our employees in a continuous learning culture.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs. Our best-in-class employee benefits, supportive policies, and wellbeing initiatives are tailored to support you and your family at all stages of your career.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
Our people are our greatest strength, and we are committed to developing our employees in a continuous learning culture.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable pay, and recognition programs.
We are committed to providing a workplace free of discrimination and harassment, and we are an equal opportunity and inclusive employer.
We are a world-leading healthcare intelligence and clinical research organization, dedicated to advancing clinical research and providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.
We are looking for a Client Relationship Manager to join our team, someone with a strong track record in delivering focused customer service and client satisfaction.
The ideal candidate will have at least five years of clinical lab, project management, or related experience, and a dedication to building lasting relationships among cross-functional teams.
We offer a comprehensive and competitive total reward package that comprises base pay, variable