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Job Description
Job Summary: Client Services Team Manager, Ireland
Manage multiple clients and ensure all aspects of the service are maintained as per the Client agreements in relation to Transfer Agency.
About the Role:
- Reporting to the Client Services Team Manager, Ireland, you will be responsible for managing multiple clients and ensuring that all aspects of the service are maintained as per the Client agreements in relation to Transfer Agency.
- The department provides a third-party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions, and statements.
- We enhance the Transfer Agency experience for our clients and their investors, delivering differentiated service working in tandem with Transfer Agency operations.
Key Responsibilities:
- Day-to-day delivery of all TA Services to the client.
- Work with Operational Partners in producing daily/weekly/monthly deliverable control checklists and ensure all targets and deadlines are met.
- Maintain Client Service levels, for dedicated clients, by ensuring timely and accurate delivery of information and work products.
- Provide technical expertise for the development of new TA Products and develop SLD's with your clients for the take on of these new products and services.
- Participate in client due diligence visits and oversee the timely completion and publication of monthly reporting.
Requirements:
- Leadership skills and prior experience in a client-focused role gained in the financial services or banking industry.
- Operational experience in a Transfer Agency role is desirable.
- Effective verbal reasoning and numeric skills required.
- Ability to work under pressure meeting challenging deadlines and planning and organisation skills.
About Northern Trust:
Northern Trust is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.