Client Service Representative Job In Dublin

Job Description

Job Title: Client Service Representative
Company: Workday Ireland
Location: Cork, Cork, IE
Job Type: Full-time
Seniority: Entry Level
Years of Experience: 0

---

Job Description:

Workday Ireland is seeking a dedicated and driven Client Service Representative to join our dynamic team in Cork. This entry-level position offers a unique opportunity for individuals looking to begin their careers in customer service and client relations in a fast-paced environment. The successful candidate will play a critical role in building and nurturing strong relationships with our clients and delivering exceptional service that aligns with Workday's commitment to innovation and excellence.

---

Key Responsibilities:

1. Client Interaction: Serve as the first point of contact for clients, responding promptly to inquiries via phone, email, and chat, and providing accurate information and assistance on our products and services.
2. Issue Resolution: Identify client issues and work collaboratively with internal teams to troubleshoot problems and provide timely resolutions while maintaining a high level of customer satisfaction.
3. Relationship Building: Develop and maintain strong relationships with clients to understand their needs and expectations, ensuring personalized and effective service.
4. Account Management Support: Assist in managing client accounts, including onboarding new clients, providing training on product usage, and conducting regular follow-ups to ensure continued satisfaction.
5. Documentation: Accurately record and document client interactions, feedback, and resolutions in the company CRM system to maintain comprehensive client profiles and history.
6. Team Collaboration: Work closely with other team members to exchange knowledge and best practices, contributing to a positive and collaborative working environment.
7. Feedback Loop: Gather and report client feedback to relevant teams to support product enhancements and improve overall client satisfaction.
8. Continuous Learning: Stay updated on Workday products, services, and industry trends to better assist clients and provide informed recommendations.

---

Requirements:

1. Education: A high school diploma or equivalent is required; a degree in business, communications, or a related field is a plus.
2. Personality Traits:
   1. Dedicated: Demonstrated commitment to client service excellence and a willingness to go the extra mile to meet client needs.
   2. Driven: Ambition to grow and improve in the role, taking initiative in problem-solving and pursuing opportunities for professional development.
3. Soft Skills:
   1. Teamwork: Ability to work effectively in a team-oriented environment, collaborating with colleagues to achieve common goals.
   2. Leadership: Exhibit a proactive approach, taking responsibility for tasks and encouraging others to contribute positively to the team's efforts.
4. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software or other client management platforms is preferable but not required.
5. Language Requirements: Proficiency in English; additional language skills are a plus, reflecting our diverse client base.

---

Benefits:

1. Visa sponsorship for eligible candidates.
2. Comprehensive medical coverage.
3. Opportunities for domestic and international travel as needed for client meetings and training.

---

Working Environment:

At Workday Ireland, we foster an inclusive culture that values collaboration and teamwork. Employees are encouraged to build strong relationships with colleagues, clients, and partners, promoting a sense of community and shared purpose.

---

Application Deadline:

If you are passionate about providing outstanding service and are eager to start your career in a vibrant and supportive environment, we invite you to apply.

Equal Opportunity Statement:
Workday Ireland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by applicable law.

How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.