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Job Description
As a Client Solutions Architect in Commercial Card, you will leverage your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges.
About the Job
Harness your technical expertise to drive transformative client experiences and redefine solution-oriented success.
Key Responsibilities
- Lead the configuration and modification of the firm's products and solutions to fit complex client use cases.
- Engage with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions.
- Identify and define development requirements for product design enhancements based on client feedback.
- Provide consultation to prospects, clients, and partners on integration strategies and best practices.
- Support Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning.
- Guide the creation of system-to-system integration channels, including Application Programming Interfaces (APIs), and the development and testing required to meet the highest standards in integration design.
- Anticipate future challenges, devise strategies to address, initiate and guide actions as necessary to sustain a stable product with positive client outcomes.
- Own ongoing operation and growth of the product, including serving as a technical subject matter expert and a primary contact for the product roadmap.
- Provide oversight of end-to-end client experience, including management of client servicing strategy, adherence to servicing level agreements, and assistance in resolving questions/customer escalations.
- Actively assist to create a positive team culture, ensure the adoption of an agile mindset, and support team development and transformation.
Requirements
- Proven expertise in working across a related broad set of products.
- Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain.
- Experience working with clients in a technology field and interfacing with engineers.
- Technical acumen as it relates to APIs, system integration, solution architectures, and configurations.
- Proven analytical and creative problem solving skills.
- Experience supporting Sales in pricing, pipeline planning, and account planning.
- Excellent communication and presentation skills.
- Demonstrated ability to lead and influence internal and external partners.
- Bachelor's degree or equivalent work experience.
About J.P. Morgan
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.