Cloud Support Associate Job In Dublin

Cloud Support Engineer Summary: Work at the forefront of cloud technology, assisting companies and developers in optimizing their mission-critical applications, leveraging advanced troubleshooting techniques and driving customer communication during critical events. About Amazon Web Services Amazon Web Services (AWS) is the market leader in cloud business, providing a growing set of services and features for running mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all cloud products, arming customers with the necessary tools and tactics to maximize their investment in AWS. Responsibilities • Learn and use groundbreaking technologies • Apply advanced troubleshooting techniques to provide unique solutions to customer needs • Interact with leading engineers worldwide • Partner with AWS teams to reproduce and resolve customer issues • Drive customer communication during critical events • Develop and present training content • Participate in process improvement and strategic initiatives Requirements • Fluency in Korean and English • Experience in a technical role • Basic understanding of Kubernetes, Docker, IaC, or DevOps technologies • Fundamental knowledge of Linux (Ubuntu, CentOS, Red Hat) and/or Microsoft Windows Server and associated technologies • Understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.) • Knowledge of AWS and Cloud Computing concepts • Effective communication skills to lead technical discussions Career Development We promote advancement opportunities across the organization to help you meet your career goals. We have training programs to help you develop the skills required to be successful in your role.