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Job Description
Job Summary: AWS Cloud Support Engineer
Join the Amazon Web Services (AWS) team as a Cloud Support Engineer and play a critical role in delivering exceptional customer support and technical expertise to our global customer base.
About the Job
- Provide technical support and guidance to customers on AWS services and products.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Develop and maintain in-depth knowledge of AWS services and products.
- Work closely with customers to understand their technical requirements and provide solutions.
About the Team
The AWS Support team is a dynamic and fast-paced environment that values innovation, collaboration, and customer satisfaction. As a Cloud Support Engineer, you will be part of a team that is passionate about delivering exceptional customer support and technical expertise.
Requirements
- Experience in software development or technical support.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications
- Bachelor's degree in computer science or equivalent.
- Experience with AWS services and products.
- Knowledge of cloud computing and virtualization.
About Amazon
Amazon is an equal opportunities employer and values diversity in the workplace. We are committed to creating a workplace that is inclusive and respectful of all employees.