Cloud Support Engineer Job In Dublin

Job Description

Job ID:
| Amazon Web Services EMEA SARL (Irish Branch)


About us:
Amazon Web Services is the market leader and technology forerunner in the Cloud business.

As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Key job responsibilities:

• Apply advanced troubleshooting techniques to deliver unique, tailored solutions that address each customer's individual needs.
• Collaborate closely with leading engineers around the world to resolve complex customer issues.
• Partner with Amazon Web Services teams to reproduce and remediate customer problems, providing valuable feedback to improve our services.
• Leverage your extensive customer support expertise to enhance support-related processes and elevate the overall technical support experience for our customers.
• Drive clear, proactive communication with customers during critical events.
• Lead projects aimed at optimizing support workflows and procedures.
• Create compelling tutorials, how-to videos, and other technical content to support and empower the developer community.
• Tackle the most critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

• Exposure to REST API based services.
• Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
• Exposure to Serverless technologies such as Lambda, API Gateway, AWS IoT or Mobile and Messaging technologies or AI (Artificial Intelligence) related technologies.
• Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Posted:
September 27, 2024 (Updated about 11 hours ago)

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