Cloud Support Engineer Job In Dublin

About the Job

As a Cloud Support Engineer, you will be responsible for delivering exceptional customer support and expertise, working with customers to resolve technical issues and drive adoption of AWS services.

• Provide advanced troubleshooting and technical support to customers via various channels, including phone, email, and live chat.
• Utilize groundbreaking technologies and techniques to provide tailored solutions and drive customer interactions.
• Partner with AWS teams to reproduce and resolve customer issues, leverage customer support experience to improve internal services, and drive customer communication during critical events.
• Develop and present training, coach/mentor new hires, and contribute to process improvement and strategic initiatives.
• Work on complex customer problems, spanning multiple AWS services, and develop tools/scripts to help the team.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, with a commitment to innovation and customer success.

• AWS values diverse experiences and promotes a culture of inclusion, with employee-led affinity groups and ongoing events and learning experiences.
• The company prioritizes work-life balance and offers flexibility as part of its working culture, striving to be Earth's Best Employer.
• AWS provides endless knowledge-sharing, mentorship, and career-advancing resources to help employees develop into better-rounded professionals.

Requirements

• Bachelor's degree or equivalent experience in a technical position.
• 2+ years of relevant experience in a technical position, with a focus on Support or System Administration.
• Proficiency in Systems Administration in Linux/Unix (Ubuntu, Cent OS, Red Hat, etc).
• Troubleshooting Linux OS and package management, with a good understanding of Networking concepts (TCP/IP, DHCP, IP Routing, and Name Resolution).
• Knowledge or experience with troubleshooting OS issues using instance down, SSH issues, package management.
• Some programming/scripting experience (Java, Perl, Ruby, Python) and ability to communicate effectively in English (written and spoken) within technical and business settings.