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Job Description
Cloud Support Engineer
Amazon Web Services is seeking a Cloud Support Engineer to assist a global list of companies and developers using its cloud products and services.
About the Role
- Act as the 'Cloud Ambassador' across all cloud products, arming customers with required tools and tactics to get the most out of their product and support investment.
- Use groundbreaking technologies and apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs.
- Interact with leading engineers around the world and partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Drive customer communication during critical events and drive projects that improve support-related processes and customers' technical support experience.
Responsibilities
- Excellent oral and written communication skills in Korean Language.
- 1+ years of experience in a Technical role.
- Experience in Monitoring and/or Troubleshooting of OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP).
- Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java,.NET, C#, Java Script), Storage or Content Delivery, Dev Ops, Windows, Linux or Networking.
- Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.
- Strong customer focus.
About Amazon Web Services
- Amazon Web Services is the market leader and technology forerunner in the Cloud business.
- We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
- We value work-life harmony and strive for flexibility as part of our working culture.
- We're continuously raising our performance bar as we strive to become Earth's Best Employer.