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Job Description
Cloud Support Engineer
Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join its team. As a Cloud Support Engineer, you will be responsible for providing technical support to customers using AWS services.
About the Role
- Provide technical support to customers using AWS services
- Act as the 'Cloud Ambassador' across all AWS products
- Arm customers with required tools and tactics to get the most out of their AWS investment
- Work with customers to troubleshoot and resolve technical issues
- Partner with AWS teams to improve support-related processes and customer experience
About the Team
AWS Support is a customer-facing technology team that helps ensure the success of Amazon Web Services as a leading technology organization.
What You'll Expect
- Learn and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs
- Interact with leading engineers around the world
- Partner with AWS teams to help reproduce and resolve customer issues
- Drive customer communication during critical events
- Drive projects that improve support-related processes and customer technical support experience
Requirements
- 3+ years of experience in a technical role
- Experience in monitoring and/or troubleshooting of OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
- Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java,.NET, C#, JavaScript), Storage or Content Delivery, Dev Ops, Windows, Linux or Networking
- Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field
- Strong customer focus
About Amazon Web Services
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Why Work at AWS?
- We value work-life harmony
- We promote advancement opportunities across the organization to help you meet your career goals
- We have training programs to help you develop the skills required to be successful in your role
- We are open to hiring candidates to work out of one of the following locations: Dublin, Ireland