Job Description
**Job Summary:** Cloud Support Engineer at Amazon Web Services (AWS) - Assist global customers with cloud computing technologies, troubleshoot complex issues, and drive customer communication during critical events. **About the Job:** As a Cloud Support Engineer at Amazon Web Services (AWS), you will be at the forefront of cloud computing technology, assisting a global list of companies and developers. You will act as the 'Cloud Ambassador' across all cloud products, arming customers with the tools and tactics to get the most out of their product and support investment. **Key Responsibilities:** * Assist customers with cloud computing technologies, including troubleshooting complex issues * Drive customer communication during critical events * Partner with Amazon Web Services teams to help reproduce and resolve customer issues * Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve services * Work on critical, highly complex customer problems that may span multiple AWS services **Requirements:** * 1+ years of experience in a technical role * Excellent oral and written communication skills * Experience in monitoring and/or troubleshooting of OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP) * Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java,.NET, C#, Java Script), Storage or Content Delivery, Dev Ops, Windows, Linux or Networking **About Amazon Web Services (AWS):** AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. **Why Work at AWS:** * We value work-life harmony and strive for flexibility as part of our working culture * We foster a culture of inclusion that empowers us to be proud of our differences * We continuously raise our performance bar as we strive to become Earth's Best Employer * We make recruiting decisions based on your experience and skills * We value your passion to discover, invent, simplify and build