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Job Description
Cloud Support Engineer (Developer and Mobile Services)
Amazon Web Services is seeking a Cloud Support Engineer to join their team in New Zealand. This role requires expertise in cloud computing, system administration, and networking, as well as excellent communication and problem-solving skills.
About the Role:
- Leverage advanced troubleshooting techniques to provide unique solutions to customers' individual needs
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues
- Drive customer communication during critical events
- Write tutorials, how-to videos, and other technical articles for the developer community
- Work on critical, highly complex customer problems that may span multiple AWS services
- Coach and mentor new hires, develop and present training, and participate in process improvement and strategic initiatives
About Amazon Web Services:
- Amazon Web Services is the market leader and technology forerunner in the Cloud business
- We pioneered cloud computing and never stopped innovating
- Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences
- We value work-life harmony and strive for flexibility as part of our working culture
- Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our New Zealand Amazon offices
Qualifications:
- Experience with one or more modern programming languages, data structures, algorithms, HTTP and troubleshooting API calls
- Knowledge or experience with system administration and troubleshooting in Linux and/or Windows
- Knowledge or experience with Networking and troubleshooting
A career with Amazon Web Services offers:
- Opportunities for career development and advancement
- Training programs to help you develop the skills required to be successful in your role
- A diverse and inclusive workplace