Job Description
A Cloud Engineer at AWS Support will solve customers' issues through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions.
Key responsibilities include:
- Solving complex technical issues
- Coaching and mentoring new hires
- Developing and presenting training
- Partnering with development teams
- Participating in hiring and process improvements
A day in the life includes working with leading engineers, leveraging customer support experience, and driving customer communication during critical events.
AWS Sales, Marketing, and Global Services team drives revenue, adoption, and growth from large accounts to enterprise customers.
AWS values diverse experiences and encourages candidates to apply.
AWS is the world's most comprehensive cloud platform, with a culture of inclusion and mentorship, and offers flexible work arrangements.
BASIC QUALIFICATIONS include a Bachelor's degree in engineering, technology, computer science, or equivalent quantitative field, and experience with programming, system administration, and networking.
PREFFERRED QUALIFICATIONS include strong analysis and troubleshooting skills, experience with Linux system monitoring, and exposure to Virtualization and AWS services.