Job Description
Cloud Support Engineer at Amazon
Ambitious professionals with a passion for cloud computing and customer support will thrive in this role. As a Cloud Support Engineer at Amazon, you will be at the forefront of transformative technology, working with top companies and engineering teams to develop new capabilities.
Key Responsibilities:
• Provide technical support for AWS services to customers, troubleshooting and resolving issues
• Collaborate with engineering teams, Technical Account Managers, and Solutions Architects to resolve customer problems
• Participate in process improvements and contribute to the development of new features and services
• Engage with AWS customers to understand their needs and provide feedback to internal teams
• Develop and maintain expertise in multiple AWS services and technologies
About the Team:
• Diverse team with a passion for cloud computing and customer support
• Collaborative environment with opportunities for growth and development
• Flexible work arrangements to support work-life balance
• Opportunities for mentorship and career advancement
• Inclusive team culture with a focus on diversity, equity, and inclusion
About Amazon:
• Amazon is the world's most comprehensive and broadly adopted cloud platform
• Pioneered cloud computing and continues to innovate
• Trusted by top companies, from startups to Global 500 enterprises
• Values diversity, equity, and inclusion, and promotes a culture of inclusivity
• Prioritizes work-life balance and provides opportunities for growth and development
Requirements:
• Experience in software development or technical support
• Strong troubleshooting and debugging skills
• Bachelor's degree in computer science or equivalent
• Passion for cloud computing and customer support
• Excellent communication and problem-solving skills
