Job Description
We are seeking an established, innovative, and inspiring Cluster Revenue Manager to join our progressive hotel group. The successful candidate will be responsible for developing and managing revenue strategies for one or more hotels within our group. This role entails proactive and strategic revenue management to achieve budgeted sales targets, while evaluating and optimising business opportunities across the MHL Hotel Collection. The position is based at the Spencer Hotel, home to our cluster reservations and revenue team. The ideal candidate will need to be able to work in a fast paced and customer focused environment. The MHL Hotel Collection is a collection of unique and individual hotels in key city and resort locations throughout Ireland. Our collection comprises of eight hotels in Dublin, one in county Wicklow, three in Galway, one in Limerick and one in Belfast. The MHL Hotel Collection is the second largest hotel group in Dublin city with over 1,400 bedrooms. Overall, the MHL Hotel Collection operates over 2,200 bedrooms in the four cities and counties in which it operates. Scope of role Revenue Manager in a MHL Dublin Hotel /s Implement revenue management operations, procedures, and best practices. Identify new revenue opportunities for each hotel. Provide daily, weekly, and monthly reporting for each hotel. Optimize and expand distribution partnerships for each hotel. Act as overall business development consultant for each hotels manager/owner. Challenge and influence hotels to improve service level and operational standards. Build and maintain strong working relationships with levels of staff at each of the client hotels. Travel regularly to the hotel/s. Embed a revenue management culture in each hotel. Assist with revenue projects / new system installations and implementations in the hotels. Core Job Responsibilities & Duties Oversee revenue management and distribution strategy of the hotels and manage day to day yield operations. Daily pick-up analysis, strategy adjustments and reporting. Perform competitive benchmark studies and follow market trends for each hotel. Assist with maintenance of 24-36 month rolling demand calendar for each hotel. Create and develop pricing strategies for each hotel. Provide weekly dynamic forecast of expected results, variances, and budget comparisons. Manage and oversee strategy for all 3rd party distribution for each hotel. Responsible for assessing, analysing, and pricing group business strategies for each hotel. Analyse overall monthly performance and provide summary report with recommendations to improve long term strategies for each hotel. Ensure all related systems are configured correctly, validated, and working to full capacity, for each hotel. Ensure web site booking process is maintained up-to-date and functional, for each hotel to include hotel website & website where applicable. Ensure personnel are fully competent in the use of all systems in each hotel. Work in liaison with hotel sales and reservations departments as a team. Regularly check the input and the quality of data (segmentation, denials tracking, etc) points. Conduct quarterly property performance review and develop strategic and tactical action for each hotel. Responsible for best practice standards to include competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts for each hotel. Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc) for each hotel. Reduce the cost of distribution by finding new less expensive means of delivering business for each hotel. Prepare outline for and support the annual revenue budget process for each hotel. Inspire Hotels HODs to further embed a revenue management culture in all hotels. Responsible for recruitment / training / writing of SOPs / coaching / performance management and appraisals of reservations team. Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas. Maintain the relationship with the reservation offices of each hotel and ensure all procedures are being maintained to and each hotels Reservations Manager are fully aware of revenue strategies and targets. Any other reasonable requests made by management. Personality Business Development DNA and commercial minded. Strong sense of need for achievement of goals and success. Sound ability and knowledge to develop standards of operations and strategic processes Good analytical and numeric skills for fast data crunching. Ability to work under own initiative in a highly pressured environment. Good listening skills and the ability to anticipate business needs. Able to develop relationships with 3rd parties and the hotel teams. Capacity to read situation, understand environments and respond accordingly Capable of prioritizing between revenue generating actions and time-consuming tasks with low yield impact. Well-developed interpersonal, adaptive influencing and supervisory management skills Willingness to travel and ability to interact professionally with other cultures Mentality of client service and taking responsibility beyond direct duties. High level of motivation, determination, and commitment. MHL current benefits - Complimentary meals whilst on duty. Employee Assistance Program for employees and friends & family. Increased vacation days based on length of service Health & wellbeing payment Pension Death in Service benefit. Employee Discounts we offer both accommodation and food discounts for employees and family members at MHL Hotels. Career Development we promote development and promotion opportunities within our hotels and to transfer across our 12 hotels. We are committed to the continuous development of all our employees. Training we offer a full training programme for all new employees including a full days Hotel Induction where you are introduced to the policies and procedures of the hotel and meet with our managers. Tax Saver commuter tickets and Bike to Work Scheme we can provide commuter tickets where employees can save on their travel costs, and we offer the Bike to Work Scheme to all employees. Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebration To be part of a group of 12 hotels and to work with well-known international brands: Hilton, InterContinental, Marriott hotels. Social events Sports events Free car parking in some of our hotels. Complimentary provision and laundry of uniforms in some of our hotels Skills: Hotel Revenue Management Hotel Room Reservations Management Key communicator Motivated MHL current benefits - Complimentary meals whilst on duty. Employee Assistance Program for employees and friends & family. Increased vacation days based on length of service Health & wellbeing payment Pension Death in Service benefit. Employee Discounts we offer both accommodation and food discounts for employees and family members at MHL Hotels. Career Development we promote development and promotion opportunities within our hotels and to transfer across our 12 hotels. We are committed to the continuous development of all our employees. Training we offer a full training programme for all new employees including a full days Hotel Induction where you are introduced to the policies and procedures of the hotel and meet with our managers. Tax Saver commuter tickets and Bike to Work Scheme we can provide commuter tickets where employees can save on their travel costs, and we offer the Bike to Work Scheme to all employees. Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebration To be part of a group of 12 hotels and to work with well-known international brands: Hilton, InterContinental, Marriott hotels. Social events Sports events Free car parking in some of our hotels. Complimentary provision and laundry of uniforms in some of our hotels Skills: Revenue Management Key communicator Motivated