Job Description
Job Title: Cluster Yield Manager (Dublin) Hotel: The Address Collective Dublin Cluster Location: Dublin Reports to: Director of Revenue & Brand About Us: The Address Collective is a renowned hospitality group in Dublin, including Connolly, Citywest, and future openings. We pride ourselves on delivering exceptional experiences and maximising revenue potential across all our properties. Principle Accountabilities: Support, assist, and guide Hotel Revenue Teams within the assigned cluster to maximise revenue from rooms, meetings & events, food & drink, and other sources. Utilise Revenue Management tools to ensure optimal inventory levels and correct price positioning. Key Responsibilities: Inventory Management: - Maintain accurate inventory levels based on forecasted demand. - Apply effective control methods during high-demand periods. - Implement space-release policies to maximise rooms and M&E revenue. - Regularly review hotel data in OTAs, GDS, and other Internet channels. - Ensure compliance with Company & Brand Pricing and E-Commerce policies. Pricing and Positioning: - Ensure correct rate positioning across all segments and seasons. - Track and monitor price sensitivity. - Continuously analyse competitors' rates using STR, Lighthouse reports, etc. - Utilize all available tools to ensure accurate pricing information. Forecasting/Budgeting: - Conduct monthly rooms forecasting and distribute relevant reports. - Grow total revenue and RevPAR Penetration (RGI) to approved budget levels. - Coordinate the forecasting and budgeting of rooms as per Company/Brand guidelines. Market Intelligence: - Maintain up-to-date knowledge of competitors, marketplace, and demand generators. - Liaise with FO/Sales for guest feedback about competitors via Review Pro reporting. Revenue Analysis and Tracking: - Conduct weekly/monthly Revenue Management meetings. - Ensure active communication between Sales, M&E, Finance, and Front Office teams. - Utilize Revenue Management Tools (Daily Pick Up Report, H360, Pace, Segmentation, etc.). Revenue Improvement: - Implement up-selling techniques in the reservations department. - Focus on call conversions (transient, group, and C&B). - Track and critique incentive plans on a monthly basis. Hotel Visits: - Visit all hotels in the Cluster according to demand and requirements, at least once a week. Brand Standards: - Ensure all advertising and promotional materials are approved by the Director of Brand & Revenue. - Promote marketing initiatives and monitor hotel publicity material. Quality & Customer Service: - Ensure new and existing companies receive excellent service to foster loyalty. - Handle queries or complaints professionally and efficiently. Communication, Teamwork & Leadership: - Attend weekly/monthly sales and management meetings. - Lead by example in personal presentation, punctuality, and customer care. - Be flexible with working hours, travel, and place of work. - Be cost-conscious regarding travel and accommodation expenditures. Requirements: - Proven experience in a similar role within the hospitality industry. - Strong analytical and strategic thinking skills. - Excellent communication and leadership abilities. - Proficiency in Revenue Management tools and software.