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Job Description
Deliver high-quality service across multiple support platforms, answer Rider questions, and show empathy to restaurant partners. Main Responsibilities:
- Resolve issues promptly and develop trustworthy relationships with the community.
- Triage issues and escalate when necessary.
- Excellent English skills (spoken and written).
- Strong computer skills (typing, navigation).
- Exceptional reading comprehension and writing skills.
- Ability to connect user requests to their true issues.
- Passion for helping others and creating support experiences that exceed expectations.
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once.
- Teamwork and communication skills.
- Shift work (40 hours/week), including weekend and evening shifts.
- Bachelor's degree or college experience.
- Support experience in a high-volume environment (service industries, retail, hospitality).