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Job Description
American International Group (AIG) seeks a Dedicated Collections Professional to join their team.
Key Responsibilities:
- Operate a robust dunning cancellation procedure to align with approved credit control policies for timely premium collection.
- Build and maintain relationships with key brokers to fast-track premium collections.
- Enhance customer, broker, and distribution partner experiences through quality data reconciliations.
- Identify and log overdue premiums for proposed cancellation and issue warning letters.
- Respond to inquiries from brokers and clients with professional and expedient handling.
- Update comments on over-term items on Live Ledger.
- Collaborate with the shared services team on migrated processes, including cash allocation.
- Engage with the call-centre team to ensure prompt resolution of direct-to-consumer queries.
- Support multinational business in money movement and collection management, compliance with premium payment warranties.
- Provide timely commentary and analytics for credit committee and senior management forums.
- Identify root causes of issues and implement solutions to accelerate cash flows.
- Explore process improvements to enhance collections performance and reduce bad debt.
Requirements:
- Previous accounts or insurance experience.
- Third-level degree in business or accounting desirable.
- Excellent teamwork, communication, interpersonal, and presentation skills.
- High-level attention to detail, analytical, and organizational skills.
- Proficient in the use of MS Office suite products, especially Excel and Word.
About AIG:
American International Group (AIG) is a leading global insurance organization with a 100-year legacy of making a positive impact. We offer a range of employee benefits and resources to help protect our employees' health, savings, financial protection, and wellbeing.