Commercial Servicing Relationship Manager Job In Shannon

Commercial Servicing Relationship Manager role involves managing commercial loan portfolios, negotiating deals with borrowers, and implementing strategies to maximize financial returns.

Morgan McKinley is a leading recruitment agency.

Key Responsibilities

• Portfolio Management
  • Engage with borrowers, assess financial information, and develop strategies for each case.
  • Negotiate deals with borrowers and implement strategies to maximize financial returns.
  • Implement daily account actions in accordance with work-streams and mandates.
• Credit Management
  • Issue correspondence to customers in line with mandates and acceptance of terms.
  • Monitor account performance and collect set repayments.
• Analysis and Reporting
  • Complete ad-hoc, daily, weekly, and monthly reporting requests accurately and within the requested timeframe.
• Customer Service
  • Provide an efficient service to internal clients and borrowers, maintaining quality standards and customer service levels.

Key Performance Indicators

• Progression of accounts along a set pipeline.
• Cash collections and settlements.
• Relevance, accuracy, and timeliness of reports.
• Call quality audits.
• Customer feedback.

Requirements

• Accredited Product Advisor (APA) with commitment to completing QFA.
• Third-level business degree or similar qualification.
• Qualified Financial Advisor (desirable).
• Operations experience in a financial services environment.
• Previous collections and/or restructuring experience.
• Strong organisational skills and ability to manage workload.
• Knowledge of relevant lending legislation and codes (desirable).