Job Description
Complex Motor Claims Adjuster role involves investigating, evaluating, negotiating, and settling liability disputed motor damage and theft claims.
We are a leading provider of insurance products and services for commercial and personal insurance customers. Our General Insurance business offers a broad range of products to customers through a diversified, multichannel distribution network.
The primary purpose of this role is to investigate, evaluate, negotiate, and settle liability disputed motor damage and theft claims. Determine whether to accept and deny a claim based on all documentation received. Typical claims include multiple car accidents where fault and liability is an issue.
Key responsibilities include:
- Utilizing acceptable investigation claims handling and settlement techniques to achieve cost-effective and timely closure results
- Obtaining, reviewing, and analyzing documentation, policy provisions, and other records
- May require additional contact with other parties, such as claimants, third parties, and motor repair centers
- Utilizing a diary system to proactively resolve outstanding issues and ensure timely processing and closure of claims
- Providing timely service throughout the life of the claim by meeting all service level agreements and responding to incoming inquiries
- Maintaining accurate system data and documentation by collecting, recording, analyzing, and summarizing information
- Determining and timely setting appropriate reserves within authority level
- Identifying subrogation opportunities and fraud potential and making appropriate referrals
Requirements include:
- Several years of experience working in motor damage handling
- Ability to prioritize and multi-task effectively in a fast-paced environment
- Ability to communicate information clearly and concisely both verbally and in writing
- Requires proficiency in Desk Management, phone etiquette, time management, and dealing with difficult customers
- Strong negotiation skills
- Ability to handle technical referrals from other claim handlers
AIG is a global leader in commercial and personal insurance solutions. We are committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.