-
Job Description
Facilitator and Experience Designer – Senior Consultant
We are seeking a skilled Facilitator and Experience Designer to join our EY wavespace Dublin Team. As a key member of our team, you will apply emerging human-centred design methods and the EY wavespace experience design framework to design and deliver exceptional client experiences.
Key Responsibilities:
- Support the design, management and facilitation of EY wavespace client experiences.
- Support understanding client challenges and needs and translate them into clear objectives.
- Transfer EY's and client's objectives into the design of the experience, ensuring that outcomes and outputs are aligned to the desired goals and are met to the highest expected standards.
- Support the design of compelling agendas, facilitating the client and the EY teams to integrate their knowledge and expertise into them.
- Assist in ideation and board creation and design (Mural/Miro) and materials preparation.
- Create visually impactful content for client facing sessions.
- Act as liaison with the Experience Leader/Manager and the other members of the experience team.
- Coordinate session logistics and resources, ensuring all key elements are in place, all activities are planned, all material and supplies are available.
- Align calendars on different software, ensure smooth coordination of the team projects, schedule meetings and support with notetaking.
- After the experience, write up the session outcomes, complete the credential write ups, and liaise with the client team for any follow-up activities.
Requirements:
- Experience working with facilitation tools and proven track record of successful experience facilitation.
- Excellent communication skills, and enthusiasm for investigating and learning new facilitation techniques.
- Experience using (and a passion for) interactive technology and collaboration tools (e.g. Miro/Mural, MS suite).
- A curious, inquisitive mindset.
- Attention to details and precision in execution of tasks.
- Comfortable working closely with C-suite level executives.
- Comfortable with working in a fast-paced environment where multiple projects and experiences are delivered at the same time.
- Ability to work with a wide range of multidisciplinary teams and clients.
- Experience using design thinking frameworks and working on agile teams.
- High emotional intelligence.
- Strong ability to handle and facilitate difficult conversations.
- Develop and maintain long-term client relationships, as well as internal/external networks.
About EY:
As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world.
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY.