Job Description
Consumer Propositions Specialist role at Three Ireland involves managing the overall proposition portfolio, defining and shaping acquisition and trading strategies, and driving revenue and margin growth.
We're a big-hearted, energetic bunch striving for a better connected life. Our people's energy, pace, and bold moves create an exhilarating and addictive work environment. We power connections that millions value, and you can feel it when these things combine.
We encourage our employees to face their weaknesses, open themselves up to new tasks and projects, and become the best version of themselves in a super-charged and rich learning environment.
This role is key to the Consumer team, reporting into the Segment manager. You'll manage the overall proposition portfolio with a focus on proposition design, initiation, and shaping. This includes propositions like Roaming.
**Key Responsibilities:**
- Manage the proposition portfolio and roadmap with responsibility for proposition initiation, shaping, governance approval, and end-to-end implementation.
- Own and deliver revenue and margin targets, including responsibility for delivery of both acquisition and margin targets.
- Contribute to the overall proposition strategy and performance by identifying market opportunities, key activities/responses, and potential areas of development/improvement.
- Be an explorer looking for new ideas, thinking about the customer, and constantly looking at the Telco and related markets.
- Commercially astute – ability to spot opportunities that will help achieve short- and long-term financial aims and KPIs.
- Produce timely and adequate operational plans for the relevant segment, focused on delivery of the segment revenue and margin target.
- Develop core insights for the prepay segments, understanding needs, behaviors, and triggers required for proposition development.
- Keep abreast of the relevant segment activity in the market and in the organisation to help improve the performance of the segment and to assist in continual development of propositions.
- Identify market threats and take appropriate action to protect the base and revenue.
- Develop the appropriate cross-functional relationships and teams to drive alignment and optimal results.
- Contribute to the annual and quarterly budgeting and forecasting activity across core and non-core customer propositions.
- Provide timely and adequate management reporting to ensure that performance across propositions is visible and in line with revenue, margin, and base targets.
- Ensure on-going, effective cross-functional engagement to deliver agreed KPIs for Propositions.
- Ensure that all propositions developed are positively contributing to Customer Satisfaction Targets in line with nearest competitor.
- Address the needs of the wider stakeholders in the company, through ongoing communication and interaction.
**Requirements:**
- Proven and relevant experience in a large consumer-focused, face-paced organisation with a successful track record of proposition development and delivery in a multi-segment & multi-channel environment.
- Great commercial instincts.
- Strong influencing skills to input into both the medium- and longer-term strategy of the business.
- Excellent communication and interpersonal skills.
- Strong understanding of data and problem-solving capability with a proven track record of developing viable solutions to business concerns based on robust evaluation.
- Passionate about excellent Customer Experience.
- High Energy person with a proven track record of operating in a dynamic, demanding & customer-centric environment.
**Benefits:**
- Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Head Office location.
- Competitive salary, annual performance bonus & pension contribution.
- 25 days holidays plus 2.5 company days.
- Annual Leave buy or sell (buy or sell up to 5 days AL each year).
- Healthcare Insurance through our flexible benefits programme.
- Life assurance, phone & laptop, subsidized canteen.
- Access to learning & development tools such as LinkedIn Learning.
- Free on-site parking.
Three Ireland is proud to be an equal opportunities employer. We're committed to growing a diverse workforce and embracing those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status, or membership of the traveller community.