Job Description
Cloud Support Engineer
Amazon Web Services is the market leader in cloud computing, and as a Cloud Support Engineer, you will be at the forefront of this transformational technology, assisting a global list of companies and developers.
As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all cloud products, arming our customers with the tools and tactics to get the most out of their cloud investment.
About the Job
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
Key Responsibilities
- Containers: includes all AWS services that support containers' creation and orchestration services, such as Elastic Container Service and Elastic Kubernetes Service.
- Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment Orchestration Management Configuration Management.
- Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
- 2 to 4 years of relevant experience.
- One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).
- Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.
- Understanding of the complete deployment lifecycle from design, build, test, deploy.
- Experience with Kubernetes or containerization technologies.
- Understanding of hypervisor/virtualization and containerization.
- Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
- Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP, and Load Balancing.
- Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
- Strong analysis and troubleshooting skills and experience.
- Experience managing full application stacks from the OS up through custom applications.
- Exposure to Virtualization (Hyper-V, VMware, Xen).
- Good understanding of distributed computing environments.
- Exposure to security concepts/best practices.
- Knowledge of storage technologies.
- Experience with Cloud services and Cloud deployments.
About Amazon Web Services
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
About the Team
We value diverse experiences and encourage candidates to apply, even if they don't meet all of the preferred qualifications and skills.
We strive for flexibility as part of our working culture and foster a culture of inclusion that empowers us to be proud of our differences.
We're continuously raising our performance bar as we strive to become Earth's Best Employer.
We believe passionately that employing a diverse workforce is central to our success.