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Job Description
Working hours - Candidates should be ready to commit to at least 16 hours per week.
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.
We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
RESPONSIBILITIES
- Assist our client's community and help resolve inquiries empathetically, accurately and on time
- Become and remain knowledgeable about client's products and community standards
- Make well balanced decisions and personally driven to be an effective advocate for our community
- Display a strong bias to doing what's right
- Investigate and resolve issues that are reported on client's platform such as requests for account support and reports of potentially abusive content
- Respond to user inquiries with high quality, speed, empathy and accuracy
Skills Required:
- Fluent in Norwegian and English.
- Cultural understanding of Norway.
- Reliable, consistent, and hardworking
- Flexible in working in a faced paced environment with different projects to work on.
- Eligible to work in Ireland – Part time / Full time
WORKING HOURS
Candidates for the part-time role should be ready to commit for at least 16 hours per week or more.
TRAINING PERIOD
Training will be conducted Monday to Friday, 4 hours per day
Training period will be between 4 and 6 consecutive weeks, depending on the role.
There will be 2 groups to choose from: Morning (9am – 1pm) and Evening (6pm – 10pm).
During that period, all new employees are required to attend in full. After the training period, the shift pattern can be adjusted on individual needs.
- Salary: €15.24 / hour
- Location: Sandyford (Dublin 18)