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Job Description
We are seeking a Content Reviewer to join our team. This role involves investigating and resolving reported issues, enforcing client terms of use, and gathering data to improve the user experience.
Main Responsibilities:
- Investigate and resolve reported issues via the ticketing system
- Enforce client terms of use by monitoring reports of abuse
- Remain knowledgeable about client products and community standards
- Utilize market-specific knowledge to find scalable solutions
- Gather and analyze data to develop user experience improvements
- Recognize trends and patterns, escalating issues to the global team
- Identify inefficiencies in workflows and suggest solutions
Requirements:
- Strong personal resilience and ability to operate in a pressured environment
- Excellent interpersonal, verbal, and written communication skills, with empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritize, solve problems, and work as part of a team
- Effective time management and prioritization skills
- Ability to consistently meet KPIs
Language Skills:
- Fluent level of Danish in oral and written communication, with in-depth understanding of culture and social trends
- Advanced level of English (C1)
Contract and Benefits:
- Full-time, permanent contract
- €29,700 per year base salary (€33,000 with evening shift uplift)
- Free meal on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive training and wellness program
Working Hours and Location:
- Day shift: 9am – 5:30pm, or evening shift: 6pm – 2am, Monday to Friday, occasional weekends and bank holidays
- No rotations, fixed working schedule
- Dublin 18, Sandyford, Dublin South
Requirements:
- Confidence in dealing with sensitive content
- Eligibility to work full-time in Ireland (EU passport, Stamp 4, or Stamp 1G)
Why This Role:
- Chance to work in a multicultural team
- Great opportunities for career progression
- No shift rotations, fixed working schedule
- Meals on site, private healthcare, and pension contribution
We provide full training for this role, with no previous experience required.