Job Description
This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. OverviewWe are the Microsoft 365 Content Team, and we manage one of the largest help and learning sites in the world. Our content serves half a billion visitors a month and plays a crucial role in helping our customers succeed with Microsoft’s products and services. Our diverse global team is constantly innovating and trying new things, so a natural curiosity and willingness to learn will help you thrive in this rapidly changing discipline. You’ll be leading a team of Content Program Managers (CPMs) to drive the content strategy, quality, and delivery for multiple products on the support.microsoft.com site. This is a highly collaborative role requiring strong communication and leadership skills, a deep understanding of customer needs, content best practices, and analytics. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.QualificationsRequired Qualifications: Experience in program management, digital content publishing and management, or experience in a writing or editing roleOR equivalent experience.Other Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred Qualifications: Bachelor's Degree AND experience in program management, digital content publishing/management, or experience in a writing or editing roleOR equivalent experience.Experience with digital publishing modalities (e.g., Web, social media, in-product, training, online ads).Experience working in a complex, matrixed organization.People management experience.Strong data competency with proven track record of deriving insights from data and using data to inform decisions. Excellent communication, presentation, and interpersonal skills, and ability to work effectively with diverse stakeholders and audiences.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.#CSEResponsibilitiesHire and lead a team of Content Program Managers. You’ll set the strategy for your team and be accountable for planning, execution, performance, and results, ensuring your priorities align with business goals.Coach your team, model desired behaviors, demonstrate care, and be an active participant in growing their careers.Leverage tools and processes to measure and analyze content performance to develop strategies that continually increase and maintain content health and accuracy. This will involve improving content effectiveness, managing the content lifecycle, and establishing a working partnership with internal stakeholders like product managers, support, and marketing.Use your professional expertise to anticipate and identify trend changes and adapt work accordingly, and share knowledge, best practices, and insights across teams.Drive innovation within your team to explore and experiment with new ways of creating and delivering support content.Define a rhythm of business to keep everyone informed and drive for results.#LI-DNI