Job Description
Contracts Manager Contract Duration/Type: Permanent Location: Fermoy, Co. Cork Hybrid/Onsite: Onsite Working Pattern (Time/Hours): Monday-Friday, 8.30am to 5.30pm Overview of the role: The successful candidate will report directly to the General Manager and will be responsible for managing all aspects of Veolia's Key Accounts and supporting a number of clients. The role will involve the coordination of all Veolia staff on the client's site along with management of operational activities in the waste management scope whilst maintaining a high standard of customer service. A key aspect of this role is the development of the contract through innovations and continuous improvement. Duties of the Role include: As part of this role, you will be expected to manage the various contracts within the scope of services for Integrated Waste Management Contracts. You will be expected to manage subcontractors and staff under the following criteria Health & Safety Adherence to all relevant Legislation Service Level Agreements / KPI's Adherence to Budget Daily Operations Provide technical support to the customer and the on-site team to ensure compliance with both regulations and the customer's requirements Deliver all Veolia site services within budget. Prepare budget forecasts and track to plan for financial costing Delegating,organising and coordinating all resources to ensure successful completion/implementation of activity/service Report to the client on contract progress and ensure client satisfaction utilizing the agreed KPI's Establish and develop opportunities to diversify or increase contractual services to the client Working with the bid team to prepare bids in response to client tenders in your portfolio Manage Monthly / Quarterly Meetings with your clients Environment, Sustainability & Safety Performance Liaise with QHSE to ensure that all QHSE requirements for managed contracts are satisfied Marketing / Promote the waste business working with our MarComms team Working with other CM's in the business unit Required skills for this role: Experience in Customer Service Management Self Motivated with a strong customer focus Experience in the execution of Contract Implementation Strong Commercial acumen Strong leadership and organisational skills Strong IT Skills Experience in People Management Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. If you are an EU/EEA national, you will be asked to show proof of right to work in Ireland. If you are a non-EU/EEA national , you will require current and valid permission to work and reside in the Republic of Ireland. Information on legislation and guides to the procedures in relation to obtaining work permits, is available on the Department of Jobs, Enterprise and Innovation website. Skills: Client Management Haz Waste Communication Skills