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Job Description
Job Summary:
Seeking a Controls Specialist to review and monitor controls in place for Customer Experience, ensuring adherence to risk management requirements and driving a culture of risk management.
About the Role:
- Review and monitor controls in place for Customer Experience, ensuring adherence to risk management requirements.
- Develop a deep understanding of i Care and act as a subject matter expert for its use in the area.
- Support team members in preparing for RCSA workshops and ensure compliance with relevant Business Standards.
- Point of contact for 1st line Governance teams and 2nd Line/3rd line teams.
- Roll out updates received through weekly reminder mails and Risk Champion meetings to teams.
Responsibilities:
- Support team with errors, particularly RCA and Lessons Learned.
- Roll out regular training with the CE department (at least annually).
- Review all errors logged within 2 weeks to ensure detailed RCA included.
- Support and challenge teams when progressing errors.
- Annual review of Error Framework.
Requirements:
- Knowledge of Risk management.
- Understanding of what makes a good Root Cause Analysis.
- Experience in Insurance/Financial services is preferable.
- Strong verbal and written communication skills.
- Ability to influence peers.
What We Offer:
- Competitive market leading salary.
- Generous pension.
- Annual performance related bonus and pay review.
- Holiday allowance of 25 days plus bank holidays.
- Free car parking.
- Generous Health & dental insurance contributions.
- Aviva Matching Share Plan and Save As You Earn scheme.
- Cycle to Work benefit scheme.
- Tax Saver Travel Scheme.
- Family friendly parents and carers leave.
- Up to 40% discount for some Aviva products.
- Employee Assistance Programme.
- Volunteering days.
- Professional qualification support.
- Transparent career progression plans.
About Aviva:
Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.