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Job Description
Job Summary:
We are seeking a Controls Specialist to join our team in Dublin, responsible for reviewing and monitoring controls, providing supportive challenge, and acting as a champion for Customer Experience.
About the Role:
- Review and monitor controls in place for Customer Experience, ensuring they are working and that teams are adhering to them.
- Monitor errors made by teams and provide supportive challenge on Root Cause analysis and corrective actions.
- Act as a champion on behalf of CE for Outsourcing, Operational Resilience, and Data Governance.
Key Responsibilities:
- Oversight of Risk and controls within the Customer Experience department.
- Develop a deep understanding of i Care and act as a subject matter expert for its use in their area.
- Support team members in preparing for RCSA workshops and ensure compliance with relevant Business Standards.
- Support team with risk events and issues, particularly RCA and Lessons Learned.
Requirements:
- Knowledge of Risk management and understanding of what makes a good Root Cause Analysis.
- Experience in Insurance/Financial services is preferable.
- Strong verbal and written communication skills and ability to influence peers.
What We Offer:
- Competitive market leading salary depending on skills, experience, and qualifications.
- Generous pension scheme with employee contribution matching.
- Annual performance related bonus and pay review.
- Holiday allowance of 25 days plus bank holidays.
- Free car parking and generous Health & dental insurance contributions.
About Aviva:
Aviva is a place where everyone feels welcome, regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.