Job Description
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values Care, Commitment, Community, and Confidence. We are looking for a ControlsSpecialistto join our team in Dublin. This individual willbe responsible forreviewing controls in place forCustomer Experience, ensuring they are working and that the teamsare adhering to them.They will alsoberesponsibleformonitoringerrors made by the teamsandproviding supportive challenge onthe Root Cause analysis and corrective actions.They will act as achampionon behalf ofCE for Outsourcing,Operational Resilience andData Governance. The position is based on site in our Cherrywood office, with an opportunity tobenefitfrom Avivas smart working arrangements which offers a mix of home and office working. While this role is in the greater Dublin area, it would suit those with customer service skills living inWicklow/Kildare/northWexford area also. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS Green Line and 84a bus stop is one minute away). Please be advised that youmust have fluent English and valid Irish,EU,or UK work rights tobe considered for the position. Duties and Responsibilities: Oversight ofRisk andcontrols within the Customer Experiencedepartment. Develop a deep understanding of iCare and act as a subject matter expert for use ofiCAREin their area, including supporting team members in their use of the system Review, develop and embed good risk management practise across the business areas in line with the Risk Management Framework Support team members in preparing for RCSA workshops, including ensuring compliance with relevant Business Standards Support team with risk events and Issues (particularly RCA and Lessons Learned) Supporting team when assessing controls and when Group 2LOD are testing controls. Ensure the business areas have sufficient knowledge of the risk management requirements toidentify, measure, manage,monitor,and report on their risks Being the voice of Risk in their represented Business area and driving a culture of Risk management in their areas. Point of contact for 1st line Governance teams and 2ndLine/3rd line teams. Roll out any updates received through weekly reminder mails and Risk Champion meetings to your teams. Point of contact forCE for Outsourcing, Operational Resilience and Data Governancewith support from Outsourcing, Operational Resilience and Data Governance specialists. ErrorsResponsibilities: Support team withErrorsparticularly RCA and Lessons Learned Roll out Regular training with the CE department (at least annually) Review all errors logged within 2 weeks to ensure detailed RCA included Support and challenge teams when progressing errors QA 10% of errors closed and feedback to be given to the team. Annual review of Error Framework Liaise with team members to ensure errors logged are completed withinappropriate timeframeand Root Cause Analysis and corrective actions are sufficient. Completion of Error trend analysis within department.Roll it out toCE managersandcaptureand trackactionstaken. Liaise with 2ndline and respond to challenges on risk events and closed errors. Liaising with ALPIGovernance Risk and Control teamand attending RiskEventMeetings Skills& Experience: Knowledge of Risk management Understanding of what makes a good Root Cause Analysis Experience in Insurance/Financial services is preferable Strong verbalandwritten communication skills Ability to influence peers What will you get for this role? A competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review. Holiday allowance of 25 days plus bank holidays, and theoptionto buy/sell up to 5additionaldays. Free car parking Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference andprovides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.